Michael Rose
Ridgecrest
Summary
Dynamic marketing professional with a proven track record at TOPS Marketing LLC, excelling in brand development and social media management. Skilled in training and mentoring teams, I successfully boosted customer engagement and enhanced brand visibility through innovative marketing strategies. Known for reliability and strong organizational skills, I thrive in fast-paced environments.
Marketing professional with a solid background in driving impactful marketing initiatives. Known for delivering successful campaigns that boost brand visibility and customer engagement. Focused on team collaboration and results, adaptable to changing needs, and reliable in achieving marketing objectives. Skilled in market analysis, campaign development, and digital marketing.
Hardworking Gardener skilled in designing and maintaining landscaping work for diverse customers. Well-versed in keeping business operations cost-effective and customer satisfaction high. Effectively used power tools and equipment to maintain healthy plants. History of working alone or with a performance-oriented team to complete more than a few weekly jobs.
Experienced with animal handling and ranch management. Utilizes effective techniques to ensure the health and safety of livestock. Knowledge of maintaining operational efficiency and team coordination.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Marketing Agent
TOPS Marketing LLC
02.2020 - 03.2023
- Assisted in developing marketing materials to support campaigns.
- Supported social media management by scheduling posts and engaging with followers.
- Collaborated with team members to brainstorm creative marketing strategies.
- Maintained accurate records of marketing activities and results for reporting purposes.
- Helped organize promotional events to enhance brand visibility and community engagement.
- Coordinated influencer partnerships to increase brand awareness among target audience segments.
- Developed creative briefs for internal teams and external agencies, ensuring consistent messaging across all marketing materials.
- Established positive relationships with key industry contacts through regular networking events, conferences, and workshops.
- Increased brand visibility by implementing strategic marketing campaigns and engaging social media content.
- Boosted sales through the development of compelling promotional materials and targeted advertising strategies.
- Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Front Desk Supervisor, Wrangler, Landscaper,
Silver Saddle Ranch & Club
03.2013 - 06.2019
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff on customer service protocols and system usage.
- Monitored inventory levels of supplies and ordered as necessary to maintain operations.
- Collaborated with management to streamline processes, improving operational efficiency.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Managed complex complaints by coordinating with cross-functional teams to deliver timely solutions.
- Mentored junior representatives, fostering a culture of collaboration and continuous improvement within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed daily livestock operations, ensuring animal welfare and optimal health practices.
- Trained new wranglers on safety protocols and effective herding techniques.
- Coordinated transportation logistics for livestock, optimizing routes and minimizing stress during transit.
- Implemented feeding schedules, enhancing nutrition management for diverse animal species.
- Conducted regular assessments of pasture conditions to ensure sustainable grazing practices.
- Oversaw equipment maintenance, ensuring operational readiness and safety compliance at all times.
- Developed relationships with local veterinarians to address health concerns proactively.
- Improved horse handling skills by implementing safe and effective techniques for daily care and training.
- Provided essential first aid treatment for injured horses, addressing health concerns promptly to minimize recovery time.
- Maintained the cleanliness and safety of corrals and horse facilities.
- Evaluated horse behavior patterns to develop tailored training strategies that improved overall performance levels.
- Maintained inventories and supplies for a number of animals' care plans and habitats.
- Collaborated with team members to create enjoyable and memorable experiences for all ranch visitors.
- Promoted a positive atmosphere by fostering teamwork among staff members while focusing on safety protocols.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Coordinated schedules for staff members, ensuring adequate coverage during peak seasons and special events.
- Designed and implemented landscape layouts to enhance curb appeal and functionality.
- Operated and maintained landscaping equipment to ensure optimal performance and safety.
- Managed inventory of plants, materials, and tools to streamline project workflows.
- Trained junior landscapers on proper techniques for planting, pruning, and maintenance tasks.
- Oversaw project timelines and budgets, ensuring adherence to client specifications and quality standards.
- Conducted site assessments to identify opportunities for improvement in landscape design efficiency.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Developed and maintained an efficient irrigation system for outdoor areas.
Gardener Supervisor
Mike's Landscaping
03.2018 - 01.2019
- Supervised daily operations of landscaping crew, ensuring efficient workflow and high-quality service delivery.
- Trained new staff on plant care techniques, safety protocols, and equipment usage to enhance team performance.
- Coordinated scheduling of landscaping projects, optimizing resource allocation for timely completion.
- Implemented best practices in soil management and fertilization to improve plant health and growth rates.
- Oversaw maintenance of landscaping tools, ensuring readiness and compliance with safety standards.
- Streamlined workflow processes for greater efficiency in daily operations and project management.
- Maintained the cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
Education
No Degree - Social Work
Cerro Coso Community College
Ridgecrest, CA06-2027
Skills
- Marketing strategy
- Social media management
- Content creation
- Brand development
- Customer engagement
- Product marketing
- Training and mentoring
- Audience engagement
- Multitasking capacity
- Teamwork
- Reliability
- Organizational skills
Timeline
Marketing Agent
TOPS Marketing LLC
02.2020 - 03.2023
Gardener Supervisor
Mike's Landscaping
03.2018 - 01.2019
Front Desk Supervisor, Wrangler, Landscaper,
Silver Saddle Ranch & Club
03.2013 - 06.2019
No Degree - Social Work
Cerro Coso Community College