Summary
Overview
Work History
Education
Skills
Timeline
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Michael Romero

Lemon Grove

Summary

Dynamic and results-driven professional with experience at Securitas Security Services USA, excelling in team leadership and environmental monitoring. Proven ability to enhance security protocols and improve operational efficiency. Skilled in collaborative problem-solving and time management, consistently achieving high standards in safety and service delivery.

Overview

9
9
years of professional experience

Work History

Rover/Security Patrol Officer

Securitas Security Services USA
12.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.

Merchandiser

Crest Beverage LLC
06.2022 - 08.2022
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Proactively communicated with store management regarding inventory needs, ensuring timely replenishment of products and a well-stocked sales floor at all times.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
  • Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.

Lead Ramp Agent

Unifi
03.2021 - 06.2022
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.

Technician

Servpro
06.2020 - 08.2020
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Conducted thorough inspections of finished products, ensuring adherence to quality standards.
  • Enhanced mold quality by performing routine maintenance and cleaning of molds.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded and removed debris from sites to keep areas clean and avoid safety concerns.

Retail Warehouse Associate

AAMS Brothers
06.2019 - 12.2019
  • Excellent communication skills, both verbal and written.
  • Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Prepared and printed shipping labels to ensure accurate and timely customer orders
  • Streamlined warehouse operations by maintaining organized storage areas and implementing effective space utilization strategies.

Crew Member

McDonald's
09.2016 - 06.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Achieved project deadlines by effectively prioritizing tasks and monitoring crew progress.

Education

High School Diploma -

Chula Vista High School
Chula Vista, CA

Skills

  • Collaborative Problem-solving
  • Environmental monitoring
  • Team leadership
  • Time management
  • Adaptability
  • Teamwork

Timeline

Rover/Security Patrol Officer

Securitas Security Services USA
12.2022 - Current

Merchandiser

Crest Beverage LLC
06.2022 - 08.2022

Lead Ramp Agent

Unifi
03.2021 - 06.2022

Technician

Servpro
06.2020 - 08.2020

Retail Warehouse Associate

AAMS Brothers
06.2019 - 12.2019

Crew Member

McDonald's
09.2016 - 06.2017

High School Diploma -

Chula Vista High School

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Michael Romero