Michael Rogers
Spruce Grove,AB
Summary
Motivated and punctual individual with years of customer service experience looking for employment in a fast paced environment. Great reputation for providing an excellent guest experience.
Overview
9
9
years of professional experience
Work History
Tattoo Artist/Owner
Strut and The Other Side
Spruce Grove, AB
10.2020 - Current
- Clean and sterilize equipment before and after each client.
- Follow standard infection control protocols to avoid illness or contamination.
- Educate customers on the risks associated with getting a tattoo.
- Draw freehand designs upon request from clients.
- Create permanent tattoos using indelible, non-toxic ink.
- Consult with clients to discuss desired tattoo designs and placement.
Bartender Shift Manager
JT'S Bar and Grill
Edmonton, AB
12.2018 - 06.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected and organized daily till totals and tips.
- Utilized point-of-sale systems to process payments accurately and efficiently.
Service Manager
The Canadian Brewhouse
Spruce Grove, AB
10.2015 - 10.2016
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Motivated and supported employees to maintain low turnover.
- Created detailed reports on service activities for senior management review.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
High School Diploma -
John Maland High School
Devon, AB06-2000
Skills
- Years of customer service experince
- Fast learner
- Great Communicator
- Great at taking direction but also comfortable working alone
- Great team player
Timeline
Tattoo Artist/Owner
Strut and The Other Side
10.2020 - Current
Bartender Shift Manager
JT'S Bar and Grill
12.2018 - 06.2023
Service Manager
The Canadian Brewhouse
10.2015 - 10.2016
High School Diploma -
John Maland High School
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