Michael Robinson
Woodview
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
40
40
years of professional experience
Work History
Temp Post Master
Canada Post
Woodview
05.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Aircraft Maintenance Technician
Air Canada
Montreal
07.1985 - 04.2020
- Updated technical manuals with latest information regarding changes in design or functionality of various parts.
- Repaired and serviced air conditioning, heating and electrical systems.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Assisted in troubleshooting malfunctions in engines and other mechanical systems.
- Installed fuel tanks, landing gear assemblies, exhaust systems, and other components.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Reported issues, malfunctions, unusual wear, or damage to appropriate personnel.
Education
High School Diploma -
Rosemere High School
Rosemere, QC06-1985
Skills
- Customer service
- Inventory management
- Technical documentation
- Troubleshooting techniques
- Equipment maintenance
- Regulatory compliance
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Client relationship management
Languages
English
Professional
french
Professional
Timeline
Temp Post Master
Canada Post
05.2022 - Current
Aircraft Maintenance Technician
Air Canada
07.1985 - 04.2020
High School Diploma -
Rosemere High School
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