Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Michael Richard

Summary

Dynamic professional with a proven track record at Grey Eagle Casino, enhancing team productivity through effective workflows. Skilled in managing cash transactions while ensuring compliance with regulatory standards. Committed to delivering precise, detailed work and fostering a collaborative work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Count Room Dual Supervisor

Grey Eagle Casino
10.2022 - Current
  • Handling of large sums of money with detail and precision.
  • Working with NRT and ATM cassettes to ensure they are full and ready for operational use.
  • Emptying of BV boxes from slots to count and organize.
  • Effectively able to input numbers and data into computer system (Casino Insight).
  • Communication with slot cage to ensure fluidity between front and back of the slots department.
  • Increased team productivity by following efficient workflows and setting clear expectations for staff members.
  • Collected, arranged, and input information into database system.


Liquor Supervisor

Co-op Wine Spirits Beer
09.2018 - 08.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers with cash transactions and followed outlined steps of service.


Education

Diploma - Professional Recording Arts

Art Institute of Vancouver
Vancouver
05.2017

High School Diploma -

Edge School
Calgary, AB
06.2014

Skills

  • Flexible & Adaptable
  • Customer Service
  • Self-Motivated
  • Microsoft Office
  • Decision Making
  • Responsible
  • Conflict Resolution
  • Good listening skills
  • Attention to detail
  • Processes and procedures
  • Expectation setting
  • Documentation and reporting

Certification

Certified AGLC gaming license - Expires 2029

AML Trained and up to date

Deal Us In Phase 1

Additional Information

References available upon request

Timeline

Count Room Dual Supervisor

Grey Eagle Casino
10.2022 - Current

Liquor Supervisor

Co-op Wine Spirits Beer
09.2018 - 08.2022

Diploma - Professional Recording Arts

Art Institute of Vancouver

High School Diploma -

Edge School

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Michael Richard