MICHAEL REMESI
West Hollywood
Summary
Top performing leader and Client Advisor seeking a role in the luxury fashion industry. An accomplished project and strategic retail leader with a proven track record of optimizing business processes to achieve results, maximizing efficiency, and enhancing profit margins. Proficient at streamlining complex operations, leading cross-functional teams, and implementing innovative process improvements. Demonstrated ability to enhance operational performance while maintaining strong client relationships and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Keyholder/Visual Ambassador
Bottega Veneta
Beverly Hills, CA
11.2024 - Current
- Built and currently manage a $1.2M+ client book, developed through strategic networking, relationship cultivation, and converting walk-in traffic into long-term clientele.
- Deliver exceptional luxury client experiences through personalized styling, authentic relationship-building, and exclusive client hostings.
- Perform keyholder responsibilities including opening and closing procedures, register management, cash handling, and compiling detailed end-of-day business recaps.
- Partner with Corporate Visual Merchandising to execute floorsets and uphold flagship visual standards in alignment with brand directives.
- Maintain elevated in-store presentation and ensure visual storytelling reflects Bottega Veneta’s global aesthetic.
- Drive repeat business and client retention through proactive outreach and high-touch service strategies.
Client Advisor
CELINE
Beverly Hills, CA
01.2023 - 11.2024
- Hired as a seasoned sales professional with leadership and operational excellence to expand the growth of a $4M concessions door.
- Established and maintains a $1.3M+ client book that consists of organic clients and shared clients among the concessions Personal Stylists.
- Conducts monthly cycle counts to maintain an accurate store stocktake.
- Partners with the Training Team and designated as the Leather Goods’ Ambassador to analyze and improve performance in this product category through product feedback, training calls, and store training.
- Collaborated alongside the Store Director during the opening of our Ready-to-Wear Boutique to establish daily tools and protocols to maximize efficiency and productivity. This contribution led to an additional $1M to the store’s profits.
Client Advisor
SAINT LAURENT
Beverly Hills, CA
01.2021 - 01.2023
- Hired as a sales professional to personally cultivate a client base in a rapidly ever-changing business. Collaborates alongside the Sales Director in setting goals, delivering high-level performance, and cultivating individual efforts to actualize a personal store growth goal of $8M.
- Established and maintains a $1M+ client book.
- Exceeds store average in all KPIs by 50%+ each month.
- Communicates product feedback to the Corporate Visual Team and assists in monthly floor changes.
- Partners with the West Coast Training Director as Store Training Ambassador to lead ongoing training and development.
Assistant Store Director
ALLSAINTS
Los Angeles, CA
01.2020 - 01.2021
- Hired to implement creative actions that would deliver a turnaround in total store sales for an underperforming store. Directed a staff of 15+ associates, setting goals, inspiring high-level performance, and cultivating individual efforts to realize projected store growth of $4M. Executed monthly floor sets and markdowns per corporate directives. Conducted and maintained inventory records well below company expectations.
- Generated 25%+ conversion during Sale Generating Manager (SGM) segments and produced the highest management Sales Per Hour (SPH), which contributed to an overall store lift of +79% in volume and +266% in conversion.
- Assisted the Store Director in the analysis of business needs, product allocations, and market trends.
- Assisted in the reduction of turnover & increased internal growth by developing team members’ individual goals.
National Sales Manager
NORDSTROM TRUNK CLUB
Los Angeles, CA
01.2018 - 01.2020
- Early contributor on a new team charged with sales growth for a $7M portfolio of national clients. Built and developed team morale, motivation, and loyalty among a high-performing team of 14 direct reports. Worked cross-functionally to exceed goals established by partner categories, LA partners, and corporate directives.
- Relentlessly analyzed customer feedback to help guide and implement change management within our team, to always hone our process, and to challenge industry sales trends resulting in 15% growth year-over-year.
- Implemented individual sales targets and real-time performance feedback to fuel team achievement of monthly sales quotas; Ranked top performing sales manager for 2018 and invited to attend President’s Club conference in Cabo San Lucas, Mexico.
- Acted as Interim Sales Director during the reorganization of sales teams; Transitioned to lead the national team, integrating tools and training that produced high morale and retention, and generated the 3rd best performance results in the company.
Education
Bachelor of Science - Business Management
UNIVERSITY OF NORTH CAROLINA
Charlotte, NCTimeline
Keyholder/Visual Ambassador
Bottega Veneta
11.2024 - Current
Client Advisor
CELINE
01.2023 - 11.2024
Client Advisor
SAINT LAURENT
01.2021 - 01.2023
Assistant Store Director
ALLSAINTS
01.2020 - 01.2021
National Sales Manager
NORDSTROM TRUNK CLUB
01.2018 - 01.2020
Bachelor of Science - Business Management
UNIVERSITY OF NORTH CAROLINA