Michael Rees
Menifee,CA
Summary
Proven Account Manager and Customer Service Representative with a track record of enhancing client satisfaction and retention at Solomons Nursing Center. Expert in client relationship management and active listening, achieving high client retention rates through exceptional service. Skilled in data entry, adept at fostering teamwork, and collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rama World Inc.
03.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Manager
Solomons Nursing Center
06.2021 - 01.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Skills
- Customer service
- Teamwork and collaboration
- Active listening
- Client relationship management
- Customer satisfaction
- Data entry
Timeline
Customer Service Representative
Rama World Inc.
03.2023 - 12.2024
Account Manager
Solomons Nursing Center
06.2021 - 01.2023
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