Summary
Overview
Work History
Education
Skills
Timeline
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Michael Raymond

Rancho Cucamonga

Summary

Food service professional with currently 8 years of combined experience in retail service and hospitality establishments. A graduate of the Collins College of Hospitality Management with a bachelor's degree under my belt. Seeking an upper management position with a company that promotes growth, delivers excellence, and curates loyalty.

Overview

7
7
years of professional experience

Work History

Operations Manager

Bowlero
07.2023 - Current
  • responsible for the hiring/orientation/training of new employees
  • oversee the arcade inventory that includes the maintenance of 25 arcade games
  • maintain P&L through the center checkbook as well as working with the GM to focus on labor/staffing


Operations Manager

Bowlero
12.2021 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Overlooked the facility's checkbook, weekly flash reports to maintain staffing/labor pars
  • Managed alcohol inventory/purchasing for the bar from MAY 2022-JULY 2023
  • Leader in hiring/orientation of new employees
  • Generated Mar Vista's largest single-week revenue stream in its 62-year history: $235,000 in DEC 2022
  • Propelled the Mar Vista location to an $7.8m property - top 15 out of 343 locations from 2022-mid Summer 2023 (originally $5.8m upon arrival)

Guest Service Agent

IHG Hotels & Resorts
06.2021 - 12.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Experience in utilizing the OPERA system (check-in, check-out,creating and updating reservations, billing, cash reports, room discrepancies, traces, etc.)
  • Familiar with Kipsu services (making sure each guest is responded to within a specific time frame)
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Fresh Pasta Maker

Eataly
07.2020 - 06.2021
  • second stint with company performing the same responsibilities

Team Member

Pieology Pizzeria
05.2019 - 04.2020
  • Job roles included 5 stations: line, prep cook, cashier, oven and expo

Fresh Pasta Maker / Cheesemonger

Eataly
10.2017 - 12.2018
  • Crew member in La Pasta Fresca and Salumi E Formaggi department
  • Increased sales to over $19,000 weekly by executing recipes and customer service interaction
  • Recipes included making house-made tortellini, garganelli, tagliatelle, truffle agnolotti, etc.
  • Graduated at College of the Canyons in June 2018 while working part time

Service Deli Clerk

Ralph's
03.2017 - 10.2017
  • Responsible for following: cooking hot food & cold cuts, customer service, and dishwashing
  • Store performance rose from 4th to 2nd highest in its district in July 2017 (5 month span)

Education

Bachelor of Arts - Hospitality Management

California Polytechnic State University-Pomona
Pomona, CA
12.2020

Associate of Arts - Hospitality Management

College Of The Canyons
Valencia, CA
05.2018

Skills

  • ServSafe Food Protection Manager (August 2020)
  • ServSafe Food Handler (May 2019)
  • Microsoft Office expert
  • Strong interpersonal capability

Timeline

Operations Manager

Bowlero
07.2023 - Current

Operations Manager

Bowlero
12.2021 - 07.2023

Guest Service Agent

IHG Hotels & Resorts
06.2021 - 12.2021

Fresh Pasta Maker

Eataly
07.2020 - 06.2021

Team Member

Pieology Pizzeria
05.2019 - 04.2020

Fresh Pasta Maker / Cheesemonger

Eataly
10.2017 - 12.2018

Service Deli Clerk

Ralph's
03.2017 - 10.2017

Bachelor of Arts - Hospitality Management

California Polytechnic State University-Pomona

Associate of Arts - Hospitality Management

College Of The Canyons

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Michael Raymond