Michael Raymond
Rancho Cucamonga
Summary
Food service professional with currently 8 years of combined experience in retail service and hospitality establishments. A graduate of the Collins College of Hospitality Management with a bachelor's degree under my belt. Seeking an upper management position with a company that promotes growth, delivers excellence, and curates loyalty.
Overview
7
7
years of professional experience
Work History
Operations Manager
Bowlero
07.2023 - Current
- responsible for the hiring/orientation/training of new employees
- oversee the arcade inventory that includes the maintenance of 25 arcade games
- maintain P&L through the center checkbook as well as working with the GM to focus on labor/staffing
Operations Manager
Bowlero
12.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures
- Overlooked the facility's checkbook, weekly flash reports to maintain staffing/labor pars
- Managed alcohol inventory/purchasing for the bar from MAY 2022-JULY 2023
- Leader in hiring/orientation of new employees
- Generated Mar Vista's largest single-week revenue stream in its 62-year history: $235,000 in DEC 2022
- Propelled the Mar Vista location to an $7.8m property - top 15 out of 343 locations from 2022-mid Summer 2023 (originally $5.8m upon arrival)
Guest Service Agent
IHG Hotels & Resorts
06.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Experience in utilizing the OPERA system (check-in, check-out,creating and updating reservations, billing, cash reports, room discrepancies, traces, etc.)
- Familiar with Kipsu services (making sure each guest is responded to within a specific time frame)
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Fresh Pasta Maker
Eataly
07.2020 - 06.2021
- second stint with company performing the same responsibilities
Team Member
Pieology Pizzeria
05.2019 - 04.2020
- Job roles included 5 stations: line, prep cook, cashier, oven and expo
Fresh Pasta Maker / Cheesemonger
Eataly
10.2017 - 12.2018
- Crew member in La Pasta Fresca and Salumi E Formaggi department
- Increased sales to over $19,000 weekly by executing recipes and customer service interaction
- Recipes included making house-made tortellini, garganelli, tagliatelle, truffle agnolotti, etc.
- Graduated at College of the Canyons in June 2018 while working part time
Service Deli Clerk
Ralph's
03.2017 - 10.2017
- Responsible for following: cooking hot food & cold cuts, customer service, and dishwashing
- Store performance rose from 4th to 2nd highest in its district in July 2017 (5 month span)
Education
Bachelor of Arts - Hospitality Management
California Polytechnic State University-Pomona
Pomona, CA12.2020
Associate of Arts - Hospitality Management
College Of The Canyons
Valencia, CA05.2018
Skills
- ServSafe Food Protection Manager (August 2020)
- ServSafe Food Handler (May 2019)
- Microsoft Office expert
- Strong interpersonal capability
Timeline
Operations Manager
Bowlero
07.2023 - Current
Operations Manager
Bowlero
12.2021 - 07.2023
Guest Service Agent
IHG Hotels & Resorts
06.2021 - 12.2021
Fresh Pasta Maker
Eataly
07.2020 - 06.2021
Team Member
Pieology Pizzeria
05.2019 - 04.2020
Fresh Pasta Maker / Cheesemonger
Eataly
10.2017 - 12.2018
Service Deli Clerk
Ralph's
03.2017 - 10.2017
Bachelor of Arts - Hospitality Management
California Polytechnic State University-Pomona
Associate of Arts - Hospitality Management
College Of The Canyons