Shevonne Bihari
East Gwillimbury,ON
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dark Horse Espresso Bar
11.2024 - Current
- Supervises day-to-day operations to meet performance, quality and service expectations.
- Maintains a clean, safe, and organized store environment to enhance the customer experience.
- Develops strong working relationships with staff, fostering a positive work environment.
- Monitors staff performance, provides training to staff
- Oversees inventory for store products and merchandise, orders product from various suppliers
Barista
Metropolis Mercantile + Café
09.2024 - 11.2024
- Greeted and served guests with exceptional customer service in a fast-paced environment
- Accurately processed customer transactions using a point-of-sale (POS) system
- Prepared espresso-based beverages, including steaming milk and creating latte art
- Operated and maintained espresso machines and performed proper tamping techniques
- Ground coffee beans and prepared a variety of coffee brews with knowledge of different roast profiles
- Brewed coffee using both manual and automatic methods (e.g., pour-over, drip, espresso)
- Mixed and served alcoholic beverages in accordance with company standards and regulations
Barista
Brew it Coffee Bar
01.2024 - 09.2024
- Provide friendly and efficient customer service by greeting guests and accurately taking orders
- Operate point-of-sale (POS) system to process transactions and manage orders
- Prepare espresso-based beverages, including steaming milk and creating latte art to standard
- Grind coffee beans and operate espresso machines using proper tamping and brewing techniques
- Demonstrate strong knowledge of various coffee brews, roast profiles, and preparation methods
- Brew coffee using both manual and automatic brewing equipment (e.g., espresso, drip)
- Maintain compliance with food safety and hygiene standards in all preparation areas
- Bake a variety of pastries and prepare fresh sandwiches according to established recipes and presentation standards
Barista
Espresso Post
09.2020 - 12.2023
- Deliver outstanding customer service by warmly greeting guests and accurately taking orders
- Operate point-of-sale (POS) systems to efficiently process customer transactions
- Prepare high-quality espresso-based beverages, including milk steaming and latte art creation
- Grind coffee beans and perform proper tamping techniques to ensure optimal espresso extraction
- Operate and maintain espresso machines in accordance with safety and quality standards
- Demonstrate strong understanding of coffee brews, roast profiles, and preparation methods
- Brew coffee using both manual methods and automatic equipment (e.g., drip, espresso, French press)
- Adhere to strict food safety and hygiene protocols in all beverage preparation and service areas
Server/Server Assistant
Swiss Chalet
05.2018 - 03.2020
- Greet guests promptly upon arrival, creating a welcoming and positive dining experience
- Deliver exceptional customer service by offering personalized food and beverage recommendations
- Efficiently carry and serve food and beverages between the kitchen and dining area
- Memorize full menu offerings, including daily specials, to provide accurate and informed service
- Utilize POS systems to accurately input orders, process payments, and manage customer transactions
- Take customer orders and ensure timely, accurate delivery of food and beverages
- Prepare and mix a variety of alcoholic beverages in accordance with standard recipes and safety guidelines
Education
High School Diploma -
Collingwood Collegiate Institute
Collingwood, ON06-2020
Skills
- Leadership & Team Management
- Customer Service
- Operations Management
- Barista & Café Expertise
Certification
- Food Handlers Certification
- Smart Serve Certification
Timeline
Assistant Manager
Dark Horse Espresso Bar
11.2024 - Current
Barista
Metropolis Mercantile + Café
09.2024 - 11.2024
Barista
Brew it Coffee Bar
01.2024 - 09.2024
Barista
Espresso Post
09.2020 - 12.2023
Server/Server Assistant
Swiss Chalet
05.2018 - 03.2020
High School Diploma -
Collingwood Collegiate Institute
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