Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MICHAEL RAMOS

West Sacramento

Summary

Seasoned Senior Director with significant experience in managing large teams and developing effective strategies. Strengths include strategic leadership, vision-driven change management, and building strong work culture.

Achievements include driving operational efficiency and fostering cross-departmental collaboration within previous organizations. Hands-on leadership and management background with a solid track record of success in process optimization and operational restructuring. Seeking a professional position with a growing operation.

Overview

14
14
years of professional experience

Work History

Senior Director, Groups and Hospitality

Sacramento Kings
01.2018 - Current
  • Provided coaching and continuous training to optimize account management strategies.
  • Partner with Data Team to prepare NBA best practice reports for campaigns, projections, and accountability.
  • Identified profitable revenue opportunities through collaboration with community, entertainment, and operations departments.
  • Developed new event campaigns that resulted in $500K revenue from ticket sales.
  • Achieved $5M in group accomplishments through unwavering commitment to business excellence.
  • Implemented sales strategy for arena shows, achieving significant financial growth.
  • Evaluated training needs of employees based on job roles and responsibilities.
  • Created policies and procedures to improve operational efficiencies within the organization.
  • Analyzed customer feedback data to identify areas for improvement in service delivery.
  • Built relationships with external partners, vendors, and customers in order to foster collaboration.

Manager of Group Sales

Sacramento Kings
01.2016 - 01.2018
  • Headed team of nine members to highest group revenue with over $4M sell both Sacramento Kings and Golden 1 Center Arena shows for meeting and surpassing targeted goals.
  • Honored with NBA award for best group program at Bloodsource donation event for achieving assigned targets within defined timelines.
  • Boosted arena group business more than 450% with over $550K in revenue as well as recognized for attaining planned arena show business goals consecutive three years through nurturing robust relationships with all promoters for each of the individual shows.
  • Participated EAMC (Event and Arena Marketing Conference) and acted as a panelist for group sales sessions 2018 and 2019.

Senior Group Account Manager

Sacramento Kings
01.2011 - 01.2016
  • Accomplished and surpassed the annual sales goal every season by focusing on generating new group business, along with administering an existing book of group business, including companies, schools, non-profits, and youth organizations.
  • Enhanced business performance and efficiency through planning and directing weekly department meetings, sales trainings, and presents sales presentations.
  • Contributed remarkable efforts in group marketing campaigns and sales campaign launches for expanding business in targeted areas.
  • Ranked No. 1 among 39 sales representatives for the 2011-12 season at $508,780 and earned recognition as 2015 and 2016 Group Sales All Star.
  • Won Group All Star Award for three years in a row, voted by peers as well as Selected as Top Group Account Manager with more than $600K in revenue.

Education

Bachelor of Science - Business Administration, Marketing Concentration

San Francisco State University

Skills

  • Business Development
  • Project Planning and Management
  • Process Improvement
  • Key Account Management
  • Team Building and Leadership
  • Client Acquisition and Retention
  • Budget Management
  • Sales strategy
  • Training
  • Customer relationship management
  • Creativity and innovation
  • Revenue Growth
  • Mentoring

Accomplishments

  • Group Sales All Star 2013, 2014, and 2015

Timeline

Senior Director, Groups and Hospitality

Sacramento Kings
01.2018 - Current

Manager of Group Sales

Sacramento Kings
01.2016 - 01.2018

Senior Group Account Manager

Sacramento Kings
01.2011 - 01.2016

Bachelor of Science - Business Administration, Marketing Concentration

San Francisco State University

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MICHAEL RAMOS