Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michael D. Prince

Antelope

Summary

Educator with expertise in modern instructional methods and a strong commitment to student mentorship, enhancing engagement and success rates. Certified BLS Instructor with a proven track record in delivering comprehensive health and safety training. Skilled in managing emergency situations and providing high-quality instruction, leading to increased awareness of life-saving skills among healthcare professionals and the community. Previous initiatives have significantly improved emergency preparedness and community safety outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

BLS Instructor

Self-employed
Sacramento
09.2023 - Current
  • American Heart Association-accredited BLS instructor.
  • Teaching Adult and Infant CPR, AED, and other BLS-related topics, tailoring instruction to various learning styles, and experience levels.
  • Creating engaging and effective lesson plans that meet course objectives and incorporate the latest AHA guidelines.
  • Certifying first responders and medical professionals in required CPR. AED and first aid, as outlined per job requirements.
  • Providing hands-on training and supervision to ensure students develop proficiency in CPR and first aid training for the general public.
  • Assess student knowledge and skills to ensure they meet course requirements, and provide constructive feedback.
  • Stay up-to-date with the latest BLS guidelines and certifications to effectively teach the course.
  • Prepare and maintain the necessary equipment and materials for BLS training sessions.
  • Keep accurate records of student attendance, course completion, and other relevant information.
  • Issuing course completion certificates to students who have successfully completed the CPR/First Aid course in a timely manner.

Member Service Specialist

Chuze Fitness
Citrus Heights
07.2022 - 01.2024
  • Providing excellent customer service to members and prospects in a wide variety of services and situations. Including phone calls, emails, and face-to-face interactions to meet expectations and overall needs.
  • As a senior representative, I supervised, delegated, and encouraged other team members to produce and maintain a high-energy environment according to Chuze Fitness's reputable standards of friendliness, cleanliness, culture, and consistency. Including hourly checks, deep cleaning, and detailing classrooms, equipment, and facilities.
  • Effectively working in a team-based environment to meet hourly, weekly, and monthly goals in a timely manner.
  • Providing guided tours for prospects and current members, so they know the different amenities that are available to them based on their membership level.
  • Assisting prospects and current members with the necessary information to ascertain which membership most meets their fitness needs and goals. In a no-pressure, friendly environment.

Independent Contractor Driver

Klair Currier
Sacramento
04.2021 - 07.2022
  • Building and maintaining professional relationships with clients.
  • Verifying each delivery against shipping manifests and instructions.
  • Completing on-time deliveries by choosing the best and most efficient routes.
  • Meeting deadlines by recording, and providing detailed logs and reports in required time frames.

Northcentral Pizza LLC. - Domino’s Pizza
Antelope
07.2020 - 04.2021
  • Meeting and exceeding customer expectations in customer service, order preparation, and on time order anticipation.
  • Maintained store costs by following specifications for ingredients and amounts in order preparation.
  • Complying with safety and sanitation guidelines to maintain the health and well being of customers and other staff.

Remote Customer Support / Fraud Specialist

Gap Inc.
Rocklin
07.2018 - 05.2020
  • Providing excellent individual customer service in an in-bound call center environment.
  • Screening, researching and resolving complex customer orders using fraud tools.
  • Following departmental standard operating procedures to reduce exposure to loss on high risk transactions and inventory.
  • Demonstrating a strong, yet empathetic ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers.

Tool Rental Sales Associate

Home Depot
Antelope
02.2017 - 07.2018
  • Providing excellent customer service as a tool rental sales associate.
  • Processing tool rental transactions as well as logging repairs, work orders, generation of rental contracts, handling transactions, changing contracts to invoices upon equipment return.
  • Returning rented tools by cleaning, inspecting, and preparing tools for rental by other customers.
  • Preforming minor repair and setup on new tools. Keeping work area clean and organized.

Help Desk Analyst

AllTech Systems Contractor
Rancho Cordova
10.2015 - 07.2015
  • Company Overview: PG&E
  • Delivered excellent client interaction using customer service skills.
  • Acted as a key support analyst providing high quality, timely, and cost effective services to clients.
  • Provide technical expertise to resolve computer-related problems by the use of analysis, troubleshooting and knowledge base tools while adhering to department standards, guidelines, and policy.
  • Worked with other IT teams to provide the best hardware and software solution for the client’s situation.
  • PG&E

Support Specialist I.

Robert Half Technology Contractor
Sacramento
01.2015 - 05.2015
  • Company Overview: Cardno USA
  • Provided excellent Helpdesk and onsite Desktop support to customers.
  • Aided in the rollout and support of new software and customer PCs.
  • Assisted in the setup and troubleshooting of mobile email accounts for Android and iPhones.
  • Provided administrative support to customers for software installs, updates, and upgrades on their PCs.
  • Maintained strict adherence to company standards and procedures for hardware and software installs and usage.
  • Used the Microsoft Service Manager ticketing system to document issues, troubleshooting steps taken and resolution.
  • Contributed articles to the Knowledge Base System for other IT staff and departmental development.
  • Cardno USA

Field Desktop Support Tech.

Robert Half Technology Contractor
Sacramento
10.2014 - 11.2014
  • Company Overview: Lewis Companies
  • Primary technician responsible for the migration of computers from Office 2007 to Office 365.
  • Assisted with setup, testing, and troubleshooting of migrated software to ensure functionality and smooth operation.
  • Provided customer training for personalization of new software.
  • Effectively met specified deadline for the migration project.
  • Lewis Companies

Help Desk & Desktop Support Tech.

Robert Half Technology Contractor
Roseville
09.2014 - 10.2014
  • Company Overview: USA Properties
  • Assisted with testing and implementing new software rollout.
  • Maintained networks, hardware and software.
  • Provided customer and network administration services.
  • Participated in imaging WYSE Clients, Desktops, Laptops.
  • Preformed troubleshooting of Citrix profiles.
  • Provided maintenance of user profiles in Active Directory. Including password resets and assigning group access as directed.
  • Used Numara Track-It! Technician Client for work order tracking and assigning.
  • USA Properties

TAC Help Desk Coordinator

Randstad Contractor
Rancho Cordova
03.2014 - 09.2014
  • Company Overview: VSP
  • Upheld a high level of caller satisfaction in a fast-paced call-center environment.
  • Provided simple to complex technical support to assist with problem identification and resolution.
  • Provided hardware and software technical support via telephone for Windows and Macintosh desktop and portables, and iOS and Android devices for VSP employees and contractors.
  • Used TAC’s support pages and Right Answers knowledge base system to research caller issues.
  • Used HEAT trouble ticketing system to document problems, troubleshooting steps, and resolution for callers.
  • Took ownership tickets from initial contact to resolution of caller issues; sent regular updates to callers on resolution progress and to confirm fixes.
  • VSP

IS&T Help Desk Analyst

Systems Integrated Solutions (SIS) Contractor
Elk Grove
06.2013 - 12.2013
  • Company Overview: Apple Inc.
  • Maintained a high level of caller satisfaction in a fast-paced call-center environment.
  • Troubleshot Point-of-Sale and other retail IT systems and networks.
  • Provided hardware and software technical support via telephone for Macintosh desktop and portables and iOS devices for Apple employees and contractors.
  • Used Apple Support pages and KnowledgeBase system to research caller issues.
  • Used IS&T’s CRM tool (Espresso) to document problems, troubleshooting steps, and resolution for callers.
  • Owned tickets from initial contact to resolution of caller issues; sent regular updates to callers on resolution progress and to confirm fixes.
  • Apple Inc.

Education

Information Technology Studies - IT fundamentals

Asher College
Sacramento, CA
01.2016

Skills

  • BLS certification and CPR instruction
  • AED training and infant life support
  • Choking relief and injury prevention
  • Lesson planning and hands-on training
  • Student assessment and engagement
  • Professional demeanor and customer service
  • Time management, multitasking, and record keeping
  • Communication skills and feedback delivery
  • Adaptable teaching techniques
  • Video presentations and community outreach
  • IT essentials and problem solving

Certification

  • MCTS - Windows Certification
  • California Food Handler Certification
  • American Heart Association BLS Accreditation #23099525774

References

References available upon request.

Timeline

BLS Instructor

Self-employed
09.2023 - Current

Member Service Specialist

Chuze Fitness
07.2022 - 01.2024

Independent Contractor Driver

Klair Currier
04.2021 - 07.2022

Northcentral Pizza LLC. - Domino’s Pizza
07.2020 - 04.2021

Remote Customer Support / Fraud Specialist

Gap Inc.
07.2018 - 05.2020

Tool Rental Sales Associate

Home Depot
02.2017 - 07.2018

Help Desk Analyst

AllTech Systems Contractor
10.2015 - 07.2015

Support Specialist I.

Robert Half Technology Contractor
01.2015 - 05.2015

Field Desktop Support Tech.

Robert Half Technology Contractor
10.2014 - 11.2014

Help Desk & Desktop Support Tech.

Robert Half Technology Contractor
09.2014 - 10.2014

TAC Help Desk Coordinator

Randstad Contractor
03.2014 - 09.2014

IS&T Help Desk Analyst

Systems Integrated Solutions (SIS) Contractor
06.2013 - 12.2013

Information Technology Studies - IT fundamentals

Asher College

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Michael D. Prince