Michael Power
Yarmouth,NS
Summary
Personable and dedicated Customer Service Representative with extensive experience in tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Credit Recovery Agent
NCRI
Mississauga, ON
02.2023 - Current
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Secured payments by following up with customers which disregarded promise to pay.
- Advised delinquent customers on strategies for debt repayment.
- Researched complex billing issues and provided solutions to resolve disputes.
- Received payments and posted amounts to customer accounts.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Customer Service Representative
NTT
Yarmouth, NS
02.2022 - Current
- giving dental information on claims, estimates and general information about the insurance to dental providers
- help customers register on this site and through the application
- walking the customers through the password resets on the website and through the app
Manual Labourer
Novatech Braids
Yarmouth, NS
02.2021 - 01.2022
- I am working the night shift for for Nova Tech in control of 12 braiding machines as well as two winders in my own section and depending on what else needs to be done sometimes keep an eye on other braiders and winders.
Sales Associate
Bell Canada
Yarmouth, NS
10.2020 - 01.2021
- Working in the retail store environment I sold cell phones, as well as opened and closed the store counted tills and stocked the store.
Customer Service Representative
Millennium 1 Solutions
Yarmouth, NS
08.2020 - 09.2020
- When M1S moved over to the Web.com building I made the move with them
- I answered phones and helped customers with their missing PC Optimum points
- I created tickets and transfered calls when they were dealing with the wrong department.
My Time Support
Web.com
Yarmouth, NS
04.2017 - 07.2020
- Taking calls from customers dealing with tech issues with site hosting, email issues and general domain name issues
- Second key/sales
- remote access to mobile devices and pcs to resolve email issues.
- move/fixing websites from other hosting to web.coms hosting.
- enabling ssl for customers
The Source
Yarmouth, NS
07.2013 - 01.2017
- Selling cell phones as well as electronics in the store
- Shipping and receiving product for the store
- Opening and closing the store and handling money
- Swing manager (opener)(closer)
Mcdonalds
Yarmouth, NS
04.2008 - 01.2013
- In charge of opening the store, managing between 1 - 8 working crew
- Working with the POS, ISS system, troubleshooting any problems that may come about while opening the store.
general laborer
MacKenzie Security
Yarmouth, NS
02.2007 - 04.2008
- Fire watch security security at the villa while they where doing renovations on the building
- I was in charge of checking the rooms and punching a key clock hourly to make sure the was no fires in the building.
H and H Recovery
Yarmouth, NS
03.2003 - 01.2007
- Receiving blue bags, and pretty much every other job in the plant from sorting through the blue bags to using the bailing machines
- Education
- No diploma
- Skills
- POS
- Warehouse Experience
- Shipping & Receiving
- Additional Information
- Experience in retail and upselling products
- General knowledge of computer use
- Team player (used to working with many people)
- Polite on phone calls
- Hard working and quick learner
- Computer experiance
- Able to use pos for computer
- Work with money and able to balance a safe
Education
High School Diploma -
YCMHS
Yarmouth06.1999
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Responding to Difficult Customers
- Multitasking and Prioritization
- Creative Problem Solving
- Data Entry
- Order and Refund Processing
- Transaction Processing
- POS Systems and Ordering Platforms
- Needs Assessment
- Customer Data Confidentiality
- Verbal and Written Communication
- Customer Service
- Efficient and Detail-Oriented
- Call Documentation
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Shipping and Receiving Understanding
- Adaptive Team Player
- Negotiation
- Employee Coaching
- Complaint Resolution
- Information Tracking
- Escalated Call Resolution
Timeline
Credit Recovery Agent
NCRI
02.2023 - Current
Customer Service Representative
NTT
02.2022 - Current
Manual Labourer
Novatech Braids
02.2021 - 01.2022
Sales Associate
Bell Canada
10.2020 - 01.2021
Customer Service Representative
Millennium 1 Solutions
08.2020 - 09.2020
My Time Support
Web.com
04.2017 - 07.2020
The Source
07.2013 - 01.2017
Mcdonalds
04.2008 - 01.2013
general laborer
MacKenzie Security
02.2007 - 04.2008
H and H Recovery
03.2003 - 01.2007
High School Diploma -
YCMHS
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