Michael Plunkett
Engineer/Service Technician
Brentwood,CA
Summary
Dynamic service professional with extensive experience at Automatic Door Systems, excelling in electrical , mechanical and automated systems. Proven track record in enhancing customer satisfaction through exceptional communication and diagnostics. Extensively performed in an hospital environment for over two decades.
Overview
18
18
years of professional experience
Work History
Sr Service Technician
Automatic Door Systems
09.2022 - Current
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Collaborated with engineering teams for complex technical problems.
Service Manager
Paradise Doors
06.2019 - 09.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Technician
Automatic Door Systems
01.2008 - 06.2019
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Education
High School Diploma -
Mt Eden
Hayward, CA 05.2001 -
Skills
Electrical systems
Control systems
Security systems
Mechanical aptitude
Industrial equipment
Building automation
Mechanical tools
Installation and repair
Customer service
Service reports
Flexible and adaptable
Problem and issue resolution
Troubleshooting skills
Work with minimal supervision
Client relationship management
Hardware repair
Advanced diagnostics
Timeline
Sr Service Technician
Automatic Door Systems
09.2022 - Current
Service Manager
Paradise Doors
06.2019 - 09.2022
Service Technician
Automatic Door Systems
01.2008 - 06.2019
High School Diploma -
Mt Eden
05.2001 -