Michael Petersen
London,ON
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
38
38
years of professional experience
Work History
Store Manager
Viking Restaurants (little Caesars)
09.2006 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Worked at numerous locations.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
Internet Technical Support Representative
Teletech
10.2003 - 09.2006
- Diagnosed and executed resolution for network and server issues.
Kitchen Manager
Kelsey's Restaurants
11.1996 - 10.2003
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Worked at various locations throughout Ontario.
- Worked as regional corporate Kitchen auditor.
- Worked for both corporate and franchise.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Shift Manager
McDonald"s
11.1984 - 10.1996
- Supervised employees and oversaw quality compliance with company standards for food and services.
- started as crew and then promoted.
- Launched quality assurance practices for each phase of development
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor of Arts - History
University of Western Ontario
London, ON05.1992
High School Diploma -
Sir Wilfrid Laurier Secondary School
London, ON06.1987
Skills
- Accurate Cash Handling
- Shift Checklists
- Staff Management
- Product and Service Sales
- Order Management
- Goals and Performance
- Customer Service
- Staff Training
- Maximizing Profitability
- Inventory Management
Timeline
Store Manager
Viking Restaurants (little Caesars)
09.2006 - Current
Internet Technical Support Representative
Teletech
10.2003 - 09.2006
Kitchen Manager
Kelsey's Restaurants
11.1996 - 10.2003
Shift Manager
McDonald"s
11.1984 - 10.1996
Bachelor of Arts - History
University of Western Ontario
High School Diploma -
Sir Wilfrid Laurier Secondary School
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