Michael Perez
La Quinta
Summary
I have over 25 years experience of field service work in the utility business. I am advanced with the latest technology in metering and meter communication and loss prevention. I have been in a leadership role in field services for 20 years.
Overview
19
19
years of professional experience
Work History
Supervisor Customer Field Operations & Services
Imperial Irrigation District
06.2020 - Current
- Oversaw daily operations of the Field Services department for IIDs La Quinta facility, ensuring a smooth workflow and timely completion of connecting and disconnecting power and resolving customer concerns.
- Applied strong leadership and problem-solving skills in a fast paced environment to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to customer inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by encouraging better communication and implementing efficient workflows and setting clear expectations for staff members.
Senior Meter Reader
Imperial Irrigation District
06.2006 - 06.2020
- Supported efficient route planning with thorough documentation of meter locations and access points. Trained meter readers and Field Service Reps to use the latest technology in the utility business.
- Maintained professional relationships with customers while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data. Trained all field staff to spot potential tampering of meters and theft of power.
Education
High School Diploma -
Vail High School
Montebello, CASkills
- Employee training
- Results-driven
- Staff management
- Customer service
Timeline
Supervisor Customer Field Operations & Services
Imperial Irrigation District
06.2020 - Current
Senior Meter Reader
Imperial Irrigation District
06.2006 - 06.2020
High School Diploma -
Vail High School
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