Michael Perez
West Covina
Summary
Dedicated towing professional adept at following directions and managing individuals. A hard working individual proficient in working with roadside assistance programs, businesses, private customers and police departments.
Overview
7
7
years of professional experience
Work History
Tow Truck Operator /Manager on Duty
Royal Coaches Auto Body and Towing
Baldwin Park
07.2022 - Current
- Responded to customer inquiries regarding services provided by the company.
- Adhered to all traffic laws while operating a tow truck in order to ensure safety of passengers and cargo.
- Managed group of employees
- Operated light-duty wreckers to transport motor vehicles including cars, vans, trucks and buses.
- Ensured all necessary paperwork was filled out accurately prior to transportation of vehicle.
- Cleaned the interior and exterior of the tow truck regularly in order to maintain a professional appearance.
- Followed detailed instructions from employers and clients in order to complete assigned tasks correctly.
- Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
- Inspected tow truck and related equipment for safety and operational efficiency.
- Utilized appropriate communication techniques when interacting with customers during emergency situations.
- Reported any mechanical issues with the tow truck immediately upon noticing them.
Customer Service Representative
Express Mobile Welding Supply
El Monte
11.2021 - 07.2022
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Tow Truck Operator
Royal Coaches Auto Body and Towing
07.2018 - 11.2021
Education
High School Diploma -
Damien High School
La Verne, CA05-2006
Some College (No Degree) - Business Administration and Management
Mt. San Antonio College
Walnut, CASkills
- Hard working
- Motivated
- Personable
- Critical thinking
- Strong work ethic
- Time management
- Problem solver
- Meticulous
Languages
Spanish
Native/ Bilingual
Timeline
Tow Truck Operator /Manager on Duty
Royal Coaches Auto Body and Towing
07.2022 - Current
Customer Service Representative
Express Mobile Welding Supply
11.2021 - 07.2022
Tow Truck Operator
Royal Coaches Auto Body and Towing
07.2018 - 11.2021
High School Diploma -
Damien High School
Some College (No Degree) - Business Administration and Management
Mt. San Antonio College