Michael PENN
London,ON
Summary
Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
28
28
years of professional experience
Work History
Store Manager and Technical as Well as Sales
Midwest medical
London Ontario , ON
11.1995 - 11.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
Supervisor of Operations
Sand man/Careen/services ldn
London, ON
06.1984 - 10.1995
- Organize daily work for crews spraying weeds on location . Log crews progress for each day work.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Head Snow Maker
London ski club. / boler mountain
London, ON
10.1984 - 03.1995
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Saunders Secondary School
London, ON01.1995
Some College (No Degree) - Business Law in A Global Context
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Shift Scheduling
- Retail Inventory Management
- Operational Budgeting
- Partnership Building
- Risk Management
- Supply Ordering
- Operations Management
- Loss Prevention
- Revenue Generation
- Store Merchandising
- Team Development
- Store Operations Oversight
- POS Systems
- Customer Service Management
- Employee Training
- Project Management
- Mathematical Aptitude
- Team Leadership
- Flexible Schedule
- Team Building and Leadership
- Retail Merchandise Quality Standards
- Order Management
- Security System Monitoring
- Customer Relations
- Documentation and Reporting
- Loss Prevention Procedures
Timeline
Store Manager and Technical as Well as Sales
Midwest medical
11.1995 - 11.2012
Head Snow Maker
London ski club. / boler mountain
10.1984 - 03.1995
Supervisor of Operations
Sand man/Careen/services ldn
06.1984 - 10.1995
High School Diploma -
Saunders Secondary School
Some College (No Degree) - Business Law in A Global Context
Fanshawe College of Applied Arts And Technology
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