Michael Patrick
Welland
Summary
Seeking out a Manager position within Fraud Technology and Platforms, requiring strong leadership skills and an excellent background in the technical, financial and banking industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credit Card Operations Delivery Sr. Technical Specialist
Canadian Tire Financial Services
01.2015 - Current
- Managed vendor relationships, negotiating contracts that align with organizational goals and budget constraints.
- Mentored junior specialists, fostering skill development and knowledge sharing within the team.
- Spearheaded initiatives to optimize existing systems, resulting in improved user experience and satisfaction.
- Conducted thorough testing and quality assurance checks before deploying new software releases.
- Established clear communication channels between technical specialists and non-technical stakeholders for better project outcomes.
- Managed multiple projects simultaneously, ensuring each was completed on time and within budget.
Marketing Execution Sr. Analyst
Canadian Tire Financial Services
04.2014 - 01.2015
Marketing Operations Sr. Analyst
Canadian Tire Financial Services
06.2011 - 03.2014
Chip Card Business Analyst
Canadian Tire Financial Services
05.2009 - 05.2011
Education
Diploma - Ontario Management Program
Niagara College
NOTL, Ontario01.2009
Skills
- Advance PC Skills in MS Word, Excel, PowerPoint, Visio and Project
Accomplishments
- Manage a team of 4 staff members.
Languages
English
Full Professional
Certification
- 2016 Influencing Without Authority Toronto, Ontario, Training Workshop
- 2014 SAS Programming Language Toronto, Ontario, SAS Training Workshop
- 2008 Collis EMV Technical Course (Chip Card, RFID) Welland, Ontario, Collis Europay, Mastercard, Visa
- 2007 SQE Software Testing Foundations Welland, Ontario, SQE Training & Certified Test Lead
Timeline
Credit Card Operations Delivery Sr. Technical Specialist
Canadian Tire Financial Services
01.2015 - Current
Marketing Execution Sr. Analyst
Canadian Tire Financial Services
04.2014 - 01.2015
Marketing Operations Sr. Analyst
Canadian Tire Financial Services
06.2011 - 03.2014
Chip Card Business Analyst
Canadian Tire Financial Services
05.2009 - 05.2011
Diploma - Ontario Management Program
Niagara College
Highlights of Qualifications
- 28 years of IT and operational experience in the financial and banking industry.
- TSYS payment processor- 28 years of extensive background/knowledge, working with and on development projects with TSYS and its various services products. (TS2, TS1, TLP, Credit Care, TRIAD, TAS, FCS, Cardguard, Cardguard Determinator, ADSI, ADSII, Foresight, Tokenization, 3D Secure, Tandem etc.)
- Manager of vendor TGT PeopleSoft Financials & Budgets for Canadian Tire Bank.
- TSYS- Sr. Technical Specialist for TSYS’ Credit Card Processor’ vendor relationship.
- G&D- Sr. Operations Analyst for G&D ‘Credit Card Perso Bureau’ vendor relationship.
- Symcor - Sr. Operations Analyst for Symcor ‘Statement Processor’ Vendor Relationship.
- Acxiom - Sr. Technical Specialist for Acxiom ‘Data Warehouse’ relationship.
- Excellent background in EMV ‘Chip Card Dual Interface’ world.
- Excellent interpersonal skills including leadership, facilitation and negotiation skills.
- Excellent background in Contract Management.
- Experience with SAS and Microstrategy.
- Advanced TSYS knowledge/background.
- Advance knowledge/understanding of data structure/data warehousing.
- Proven ability to be a driver of results.
- Proven ability to handle potentially stressful and/or demanding situations.
- Excellent analytical and problem-solving skills.
- Excellent background in business process design.
- Experience in methodology for testing software changes.
- Advanced ability to work independently or as collaborative to achieve business objectives.
- Excellent and strong working background with CTFS/CTB Marketing.
- Proven team player working towards a common goal.
- Ability to handle an ever-changing environment.
- Excellent PL/SQL skillset.
- Excellent background in Peoplesoft Financials.
- Excellent background in contact center systems (Chordiant, PEGA, TSYS, IVR, NICE, Filenet)
- Extensive project management background.
- Strong background in presentation building and presenting.