Michael Patingo
969 Lorne St. Sudbury,ON
Summary
Experienced Operations Team Leader highly effective at maintaining compliance, increasing productivity and enhancing operations with a hands-on style. Successful at leading by example to enforce company policies and maintain standards. Offering 5 years of related experience to a new long-term position with room for advancement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
City Of Greater Sudbury
06.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Transported customers to and from [Location].
- Maintained clean and neat shuttle for passenger comfort.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Inspected bus for any mechanical issues before departure.
Team Leader
Drivercheck Inc.
09.2017 - 02.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
House Manager
Montiano Residential Care
11.2007 - 06.2013
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assisted residents with their medication. Meal preparation base on their nutritional needs.
- Assisted residents with Medical appointments.
- Maintained 100 percent retention of residents for 5 straight years.
Customer Service Representative
Telecommunications Inc.
02.2004 - 09.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
Career Adviser
Systems Technology Institute
01.1998 - 06.2003
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Oversaw career and job fairs to connect students with area schools and employers.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Conducted individual and group counseling sessions.
- Helped students develop organizational, time management and study skills.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Identified issues that hindered student academic achievement.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Empowered students through counseling and skill-building exercises.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Clerk Typist
Regnant DaBarde
01.1997 - 01.1998
- Completed daily data back-up to secure records.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Maintained database by entering new and updated [Type] information.
- Maintained daily production logs of activities and completed work.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Prepared source data for computer entry by compiling and sorting information.
Education
Associate of Science - Nursing Patient Care
Clarkridge Career Institute
10.2017
Associate of Science - Adult Residential Facility
Care And Compliance
Hawthorne, California 09.2015
Associate of Science - Certified Nursing Assistant
Trinity Vocational Center
Gardena, California03.2013
Bachelor of Science - Bachelor of Science in Marine Transportation
Philippine Maritime Institute
Manila, Philippines10.1997
Skills
- Logistics expertise
- Regulatory Requirements
- Team member training
- Policy enforcement
- Safety practices
- Logistics Management
- Efficiency optimization
- Quality assurance
- Employee training
- Human resources
- Critical Thinking
- Cultural Awareness
- Wheelchair securement
- Safe driving
- Vehicle inspection
- Traffic laws compliance
- Effective communication
Certification
- Certified Breath Alcohol Technician
- Certified Oral Fluid Drug Technician
- Urine Drug Technician
Languages
English
Native or Bilingual
Timeline
Transit Bus Operator
City Of Greater Sudbury
06.2022 - Current
Team Leader
Drivercheck Inc.
09.2017 - 02.2022
House Manager
Montiano Residential Care
11.2007 - 06.2013
Customer Service Representative
Telecommunications Inc.
02.2004 - 09.2007
Career Adviser
Systems Technology Institute
01.1998 - 06.2003
Clerk Typist
Regnant DaBarde
01.1997 - 01.1998
Associate of Science - Nursing Patient Care
Clarkridge Career Institute
Associate of Science - Adult Residential Facility
Care And Compliance
Associate of Science - Certified Nursing Assistant
Trinity Vocational Center
Bachelor of Science - Bachelor of Science in Marine Transportation
Philippine Maritime Institute
- Certified Breath Alcohol Technician
- Certified Oral Fluid Drug Technician
- Urine Drug Technician
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