Michael Pasch
St Thomas,ON
Summary
Experienced Customer Sales Representative with a strong foundation in customer service and sales. Expertise in relationship building, needs assessment, and deal closure. Recognized for problem-solving capabilities, effective communication, and teamwork. Demonstrated success in enhancing customer satisfaction and driving company growth.
Overview
21
21
years of professional experience
Work History
Customer Sales Representative
Cabinetmart
London, Ontario
10.2004 - Current
- Gave customers quotes based on potential sales.
- Maintained accurate records of customer orders and payments.
- Processed customer account changes with proprietary software.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Coordinated in-store displays to match planograms and promote company offerings at and locations.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Assisted customers in selecting products that best met their needs.
- Listened to customer needs to identify and recommend best products and services.
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
High School Diploma -
Parkside collegiate institute
St Thoams06-1994
Skills
- Customer service and support
- Product knowledge
- Sales techniques
- Point of sale systems
- Data entry and inventory management
- Conflict resolution
- Effective communication
- Persuasion skills
- Problem solving
- Adaptability and flexibility
- Self-motivation
- Sales presentations and upselling
- Customer satisfaction strategies
- Multitasking abilities
- Salesmanship and cash handling
- Active listening skills
- Pricing strategies
- Direct sales and cold calling
- Continuous improvement initiatives
Affiliations
- Ultra runner
- Boxing Coach
Timeline
Customer Sales Representative
Cabinetmart
10.2004 - Current
High School Diploma -
Parkside collegiate institute
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