Dynamics 365/Salesforce/SAP
Michael Partridge
Operations And Data/Metadata Analyst
Scarborough,Ontario
Summary
Dynamic Metadata Analyst with a proven track record at Autotrader, enhancing data governance and operational efficiency through strategic development and cross-functional collaboration. Advanced SQL scripting and adept at interdepartmental communication, creation of data catalog solutions and privacy compliance, aligning with key business objectives. Demonstrated ability to identify and lead cross-functional projects by effectively coordinating resources across multiple teams. Understanding of project oversight and structuring workflows through platforms like Jira to ensure alignment and project success.
Overview
12
12
years of professional experience
Work History
Metadata Analyst
Autotrader
03.2021 - 11.2023
- Served as Product Owner for Ataccama ONE Data Catalog, driving strategic development and operational efficiency.
- Collaborated with architecture teams and multiple business units to align data catalog solutions with organizational needs.
- Led the review and assessment of Proof-of-Concept (POC) demonstrations from competing data catalog providers to recommend the best fit for the organization.
- Contributed to the design and creation of a robust data ingestion framework, ensuring seamless integration across systems.
- Spearheaded the development and implementation of reporting catalogs, Business Terms, KPI glossaries, and metadata tagging for diverse data sources.
- Defined and deployed comprehensive data monitoring processes, including data lineage, quality assessment, profiling, and anomaly detection.
- Partnered with the Privacy Director to develop privacy impact assessments, ensuring compliance with PIPEDA and TAG standards; defined policies for redaction, deletion, and archival of Personally Identifiable Information (PII).
- Established internal and external data governance frameworks, including classification and disposition structures.
- Identified and engaged data owners and stewards to oversee version control, dimensions, and metrics for key reports and sources.
- Developed and maintained a subject area map to improve data discoverability and utilization.
- Utilized tools such as Jira, Confluence, Google Analytics, and Azure to support project management and cross-functional collaboration across business units.
Operations and Data Analyst
Fleet Complete
08.2019 - 01.2022
- Successfully contributed to company's ERP transition (data transformation, business requirement gathering, integration development, QA, and implementation).
- Developed Azure logic Apps for various business needs: MDM management, reporting, data transformation.
- Acted as Scrum leader, managing sprints (sizing, timelines), work item management, and business communication.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed tables, views and materialized views using SQL.
Application Support Specialist
Fleet Complete
07.2018 - 08.2019
- Utilized Tibco Scribe for integrating multiple CRM platforms together, managing data creation, deletion, and updates.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Trained employees on software to improve data management, monitored use and suggested improvements.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Provided training to end users on new and updated systems and software.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
Tier 3 Advanced Services Specialist
Fleet Complete
11.2015 - 07.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Strong focus on developing SQL scripts to identify issues with customer databases, and our global production environment, including data analysis, data updating, and data insertion. This included creation of stored procedures, tables, views, and import/update scripts.
- Plugin development for for Dynamics 2013.
- Created/maintained Confluence (JIRA) ticketing path for Operations (Tier 1/2/3) to address issues with R&D and product teams.
Tier 2 Technical Support Specialist
Fleet Complete
06.2014 - 11.2015
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
Tier 1 Technical Support Representative
Fleet Complete
12.2013 - 06.2014
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software for our customer base's needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked flexible hours; night, weekend, and holiday shifts.
Sales Representative
HD Supply
06.2011 - 12.2013
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Documented customer interactions using Great Plains to capture data in processing system.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
No Degree - Computer Science Candidate (30+ Credits)
Ryerson University
350 Victoria Street Toronto, ON M5B 2K3Skills
Database and user interface software
Operations understanding
Data interpretation and analysis
SQL and databases
Finance and accounting operations
Interdepartmental communication
Software
Hubspot
Tibco Scribe
Azure Cloud Suite
T-SQL
Ataccama ONE
Alation Data Dictionary
Timeline
Metadata Analyst
Autotrader
03.2021 - 11.2023
Operations and Data Analyst
Fleet Complete
08.2019 - 01.2022
Application Support Specialist
Fleet Complete
07.2018 - 08.2019
Tier 3 Advanced Services Specialist
Fleet Complete
11.2015 - 07.2018
Tier 2 Technical Support Specialist
Fleet Complete
06.2014 - 11.2015
Tier 1 Technical Support Representative
Fleet Complete
12.2013 - 06.2014
Sales Representative
HD Supply
06.2011 - 12.2013
No Degree - Computer Science Candidate (30+ Credits)
Ryerson University
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