Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael O'Reilly

St. John's,NL

Summary

Client Services Officer at Legal Aid NL, with a proven track record of comprehensive knowledge of the Legal Aid Act and Regulations. With excellent oral and written communication skills, and the ability to diffuse conflict situations. Excels in empathy, adaptability, and teamwork to achieve optimal client satisfaction. Superb at answer questions, resolving issues and providing general assistance.

Overview

13
13
years of professional experience

Work History

Client Services Officer

Legal Aid NL
St. John's, Newfoundland and Labrador
07.2023 - Current
  • Establish and maintain appropriate procedures for receiving and processing applications from clients seeking legal aid.
  • Interview and collect the required documents, financial information, and other necessary details from clients seeking legal aid.
  • Provide ongoing evaluation of client eligibility.
  • Maintain a current inventory of programs and services, including printed materials for applicants/clients.

Hockey Coach

Xtreme Hockey
St. John's, Newfoundland and Labrador
06.2015 - Current
  • Encouraged teamwork, sportsmanship, and respect among players.
  • Resolved conflicts between teammates using appropriate interventions.
  • Fostered an atmosphere of enthusiasm for hockey by providing support.
  • Performed administrative tasks such as tracking attendance or scheduling games.
  • Organized and implemented practice sessions to improve players' skills.
  • Collaborated with other coaches to share ideas and develop new strategies.
  • Instructed players on proper technique, positioning, and strategy during drills.

After-School Teacher

Achieva Educational Services
St. John's, Newfoundland and Labrador
05.2017 - 06.2023
  • Monitored student progress and provided feedback to parents and guardians.
  • Implemented classroom rules and regulations in order to maintain order during class time.
  • Offered one-on-one tutoring sessions for those who needed additional support outside of class time.
  • Created lesson plans based on curriculum standards set forth by the school district.
  • Facilitated small group activities to help foster student collaboration skills.

Hockey Referee

Avalon Minor Hockey
St. John's, Newfoundland and Labrador
09.2012 - 04.2015
  • Monitored ice hockey games to ensure that rules and regulations were followed.

Hockey Timekeeper

Avalon Minor Hockey
St. John's, Newfoundland and Labrador
09.2012 - 04.2015
  • Keep track of goals scored, assists, penalties, shots on goal, saves, faceoffs won, lost, power plays, shorthanded situations and other statistics as assigned by the league or team.
  • Set up and maintain the official game clock, ensuring accurate timekeeping of all periods.

Education

Bachelor of Business Administration -

Memorial University of Newfoundland
St. John's, NL
01-2024

High School Diploma -

Gonzaga High School
St. John's, NL
06-2017

Skills

  • Client relationship management
  • Time management
  • Communication skills
  • Organizational skills
  • Feedback delivery
  • Strong interpersonal skills
  • Patience
  • Adaptability and flexibility
  • Calm and professional under pressure
  • De-escalation techniques

References

References available upon request.

Timeline

Client Services Officer

Legal Aid NL
07.2023 - Current

After-School Teacher

Achieva Educational Services
05.2017 - 06.2023

Hockey Coach

Xtreme Hockey
06.2015 - Current

Hockey Referee

Avalon Minor Hockey
09.2012 - 04.2015

Hockey Timekeeper

Avalon Minor Hockey
09.2012 - 04.2015

Bachelor of Business Administration -

Memorial University of Newfoundland

High School Diploma -

Gonzaga High School
Michael O'Reilly