Michael O'Neal
Lake Los Angeles
Summary
Dynamic professional with a strong work ethic and critical thinking skills, honed as a Clerical Specialist at MHALA. Proven ability to enhance customer satisfaction and maintain confidentiality while managing time-sensitive materials. A reliable team player adept at problem resolution and fostering positive relationships, ensuring a productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerical Specialist
MHALA
11.2024 - 03.2025
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Assisted in training new hires on company procedures and ensuring seamless integration into the team.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
File Clerk
State of California Department of Corrections
01.2022 - 11.2022
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Library Assistant
State of California Department of Corrections
01.2019 - 01.2022
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Head Line Cook
State of California Department of Corrections
01.2016 - 01.2018
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Handled multiple orders simultaneously while coordinating with other stations to maintain seamless workflow.
- Provided support during staff shortages or unexpected absences, demonstrating adaptability and strong teamwork skills.
- Developed standard operating procedures for consistent food quality and presentation.
- Managed ordering of supplies from vendors, ensuring adequate stock levels while minimizing spoilage risks.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
High School Diploma -
Compton High School
Compton, CA06-1982
Skills
- Exemplary in paying attention to details
- Strong work ethic
- Extremely dedicated to the community
- Excel at fast pace working environment
- Reliable and adaptable team player
- Strong leadership qualities
- Expert in time management and flexibility
- Critical thinking
- Calm under pressure
- Problem resolution
Certification
Post: Peace Officer Standards and Training Certification.
Case Management and System Navigation Level 1. Presented ny Homeless Health Care of Los Angeles.
Timeline
Clerical Specialist
MHALA
11.2024 - 03.2025
File Clerk
State of California Department of Corrections
01.2022 - 11.2022
Library Assistant
State of California Department of Corrections
01.2019 - 01.2022
Head Line Cook
State of California Department of Corrections
01.2016 - 01.2018
High School Diploma -
Compton High School
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