Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
Generic

MICHAEL ONAZI

Mississauga,ON

Summary

A skilled IT security professional with 3 years of experience. Proficient in analyzing logs and alerts to detect malicious activity and experienced in incident response, digital forensics, and security operations. Adept at examining Windows, Linux, and MacOS hosts for indicators of compromise, and knowledgeable about various cybersecurity tools such as SIEM, EDR, and SOAR. Strong communicator with the ability to influence senior stakeholders and explain complex concepts to diverse audiences. Experienced in creating training materials and comfortable working in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Security Analyst

ISAAC Instruments
02.2023 - Current
  • Worked with cross-functional teams to create, launch, and sustain security and privacy training programs.
  • Assisted in the creation of internal security and privacy awareness initiatives, including training materials, videos, presentations, and communications.
  • Executed in-house phishing simulations tailored to current threat landscapes.
  • Tracked metrics and KPIs, and reported on the success of training and awareness programs.
  • Managed the Learning Management System (LMS), including content development, administration, and reporting.
  • Identified, investigated, and resolve security breaches detected
  • Implemented new security solutions.
  • Participated in creating and maintaining policies, standards, baselines, guidelines, and procedures.
  • Monitored all in-place security solutions for efficient and appropriate operations.
  • Performed regular reviews of ISO 27001 processes and updated them as required while collecting evidence in preparation for external audits

Technical Support Specialist

ISAAC Instruments
01.2022 - 03.2023
  • Provide technical support and assistance to clients via phone, email, chat, or remote sessions
  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and system configurations
  • Collaborate with cross-functional teams, including product development, engineering, and customer success, to escalate and resolve complex technical issues
  • Ensure timely resolution of client inquiries, requests, and support tickets, maintaining high levels of customer satisfaction and retention
  • Document troubleshooting steps, solutions, and customer interactions in the ticketing system or knowledge base for future reference
  • Conduct training sessions, webinars, or workshops to educate clients on product features, updates, and best practices
  • Proactively identify opportunities to improve the client experience, streamline support processes, and enhance product usability
  • Stay updated on product enhancements, technical specifications, and industry trends to provide informed recommendations and solutions to clients
  • Assist in testing new product features, releases, and updates, providing feedback and insights from a client perspective
  • Adhere to service level agreements (SLAs), quality standards, and compliance requirements when delivering technical support services to clients.

SOC Analyst

Galaxy Backbone Nigeria
11.2018 - 12.2020
  • Monitor the status and performance of internal security and IT equipment (such as IDS, IPS, HID, firewalls, SYSLOG) in real-time using various SIEM tools, SOAR platforms, and other security management applications, including network traffic and data analytics
  • Examine both raw and processed security alert and event data to detect potential security incidents, threats, vulnerabilities, and possible mitigations
  • Assist in subsequent actions by coordinating with other teams to facilitate the remediation of alerts, events, and incidents, and complete the investigation
  • Conduct initial triage of alerts, events, and incidents to support investigations
  • Start incident notifications, manage and track cases, execute recovery actions, and provide status updates
  • Perform incident response analysis to uncover attack vectors involving various types of malware, data breaches, phishing, and social engineering tactics
  • Develop and support reports during and after incidents, detailing all actions taken to mitigate, recover, and restore normal operations
  • Engage in the remediation of incidents and responses generated from live threats against the enterprise
  • Coordinate and provide technical support to cyber defense teams across the enterprise to resolve incidents
  • Assist in real-time incident handling, including forensic collections, intrusion correlation and tracking, threat analysis, and direct system remediation, to support deployable Incident Response Teams (IRTs).

IT Systems Administrator

University of Bedfordshire
10.2017 - 07.2018
  • Respond to help desk tickets, phone calls, emails, and walk-in requests for technical assistance from students, faculty, and staff
  • Provide first-level support for IT-related issues, including account management, password resets, software installations, hardware configurations, and network connectivity problems
  • Troubleshoot and resolve technical issues in a timely and efficient manner, escalating complex problems to higher-level support teams or specialists when necessary
  • Document help desk tickets, troubleshooting steps, and resolutions in the ticketing system, ensuring accurate and thorough record-keeping
  • Assist with the setup, configuration, and maintenance of computers, printers, mobile devices, and other IT equipment used by university personnel
  • Provide guidance and training to end-users on how to use software applications, online resources, and IT services available at the university
  • Collaborate with IT teams, vendors, and stakeholders to coordinate technical support efforts, implement solutions, and communicate updates to users
  • Stay updated on university policies, procedures, and technology standards, ensuring compliance with security protocols and regulatory requirements
  • Participate in IT projects, initiatives, and training programs to enhance technical skills, knowledge, and expertise
  • Contribute to the development and improvement of help desk processes, procedures, and documentation to optimize service delivery and user satisfaction.

Education

Maters of Engineering - Information systems security

Concordia University – Gina Cody school
10.2022

Bachelor of Science - Computer Science and Networking

University of Bedfordshire
07.2018

Skills

  • Vulnerability Assessment
  • Social Engineering Defense
  • Identity and Access Management
  • Network Security Management
  • Strong communication and presentation abilities
  • Experience in developing role-specific training programs and curriculum in the context of security awareness
  • Experience with Learning Management Systems (LMS) and editing tools such as KnowBe4, Microsoft PowerPoint, SchooX and Workday
  • Ability to speak on measures taken to build trust within the organization
  • Experience with conducting in-house phishing campaigns
  • Experience with enforcing industry standard practices (eg clear desk and clear screen policy from ISO27001) to ensure security, privacy, and data ethics)

Certification

  • ISC2 SSCP (Ongoing)
  • CompTIA Security+
  • ISC2 Certified in Cybersecurity
  • Microsoft Azure Administrator (AZ-104)
  • Cisco Certified Network Associate (CCNA)

Languages

English
Native or Bilingual
French
Elementary

Accomplishments

  • Increased reporting of security incidents by 28% by the 4th quarter of the year.
  • Successful implementation of comprehensive Training Programs
  • Ensured that the organization met industry standards and regulatory requirements for security awareness and training, such as achieving ISO 27001 or GDPR compliance.
  • Conducted successful phishing simulations which reduced the amount of failures (by 3% by the end of Q4).

Timeline

IT Security Analyst

ISAAC Instruments
02.2023 - Current

Technical Support Specialist

ISAAC Instruments
01.2022 - 03.2023

SOC Analyst

Galaxy Backbone Nigeria
11.2018 - 12.2020

IT Systems Administrator

University of Bedfordshire
10.2017 - 07.2018

Maters of Engineering - Information systems security

Concordia University – Gina Cody school

Bachelor of Science - Computer Science and Networking

University of Bedfordshire

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MICHAEL ONAZI