Michael Oluwaseun
Winnipeg,MB
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
MONIEPOINT MICROFINANCE BANK
03.2019 - 10.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
DIRECTOR OF STUDIES
CORNERSTONE COMPUTER COLLEGE & EDUCATIONAL CONSULT
07.2016 - 06.2019
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Computer Instructor
JESUS FOR ALL COMPUTER INSTITUTE, LAGOS
APAPA, LAGOS
2014.03 - 2016.05
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Brand Manager
BRAND IT NIGERIA
IKEJA, LAGOS
02.2013 - 03.2015
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Organized and delivered training sessions for new product content and technological advancements.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Researched and identified new opportunities for product and brand development.
- Coordinated with design and media teams to develop high-quality creative assets.
- Conducted research and analysis to determine brand positioning and messaging.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
MATHEMATICS AND PHYSICS TEACHER
Lindaves International School
APAPA, LAGOS
03.2012 - 02.2013
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Provided meaningful math instruction to improve math skills of children.
- Mentored students on individual basis to help develop math skills.
- Prepared and implemented lesson plans covering required course topics.
- Addressed systematic issues with math curriculum by collaborating with colleagues.
- Maintained lesson flexibility to adapt to student progress and information retention.
- Developed new courses and selected curriculum to fill course gaps for students pursuing degrees in mathematics.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Kitchen Manager
Fola Kitchen
07.2010 - 12.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
HIGHER NATIONAL DIPLOMA - Computer Science
YABA COLLEGE OF TECHNOLOGY, YABA
LAGOS, NIGERIA09.2013
NATIONAL DIPLOMA - Computer Science
ABRAHAM ADESANYA POLYTECHNIC, IJEBU-IGBO
IJEBU IGBO, OGUN STATE08.2010
High School Diploma -
FIRST FOUNDATION INTERNATIONAL SCHOOL
LAGOS, NIGERIA07.2008
Skills
- Product Recommendations
- Value Selling
- Overcoming Objections
- Policy Management
- Portfolio Growth
- New Business Generation
- Team Leadership
- Customer Relationship Management
- Sales and Marketing
- Business Planning
- Brand Management
Certification
- CBRM - Certified Business Relationship Manager
Timeline
Business Relationship Manager
MONIEPOINT MICROFINANCE BANK
03.2019 - 10.2023
DIRECTOR OF STUDIES
CORNERSTONE COMPUTER COLLEGE & EDUCATIONAL CONSULT
07.2016 - 06.2019
Computer Instructor
JESUS FOR ALL COMPUTER INSTITUTE, LAGOS
2014.03 - 2016.05
Brand Manager
BRAND IT NIGERIA
02.2013 - 03.2015
MATHEMATICS AND PHYSICS TEACHER
Lindaves International School
03.2012 - 02.2013
Kitchen Manager
Fola Kitchen
07.2010 - 12.2013
HIGHER NATIONAL DIPLOMA - Computer Science
YABA COLLEGE OF TECHNOLOGY, YABA
NATIONAL DIPLOMA - Computer Science
ABRAHAM ADESANYA POLYTECHNIC, IJEBU-IGBO
High School Diploma -
FIRST FOUNDATION INTERNATIONAL SCHOOL
Additional Information
I was a chief Vocalist at CCC sagamu Parish 1, Ajegunle, Shagamu, Ogun state
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