Michael Oluwapemi
NORTHYORK, TORONTO,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Call Center Representative
MOTUS BANK
04.2023 - 11.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Bank Customer Service Representative
Providus Bank
10.2020 - 08.2022
- Reached out to existing bank customers and offered personalized support for different needs.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Customer Service Manager
BIOFERM FINTECH
06.2018 - 08.2020
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Education
Bachelor of Arts - International Relations
AJAYI CROWTHER UNIVERSITY
OYO06.2023
A LEVELS DEGREE - INTERPERSONAL RELATIONSHIP
EDUCATIONAL ADVANCEMENT CENTER
LAGOS03.2020
Skills
- Quality Assurance
- Account Updating
- Data Entry
- Product Upselling
- Call Control
- Payment Processing
- Technical Support
- Sales Closing
- Customer Service
- Problem-Solving Skills
- Report Preparation
- Performance Improvement
- Performance Monitoring
- Complaint Resolution
- Customer Relationship Management
Languages
English
Full Professional
MICROSOFT WORD, MICROSOFT EXCEL MICROSOFT POWERPOINT
I CAN USE QUITE A COUPLE OF MICROSOFT APPS
Timeline
Call Center Representative
MOTUS BANK
04.2023 - 11.2023
Bank Customer Service Representative
Providus Bank
10.2020 - 08.2022
Customer Service Manager
BIOFERM FINTECH
06.2018 - 08.2020
Bachelor of Arts - International Relations
AJAYI CROWTHER UNIVERSITY
A LEVELS DEGREE - INTERPERSONAL RELATIONSHIP
EDUCATIONAL ADVANCEMENT CENTER
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