Michael Oliver
Castlegar,British Columbia
Summary
3 Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Process Opertaor
TECK Resources
Trail, BC
03.2020 - 04.2023
- Operated process equipment such as pumps, reactors, and distillation columns to maintain production flow
- Monitored gauges and meters to ensure optimal operation of the plant
- Evaluated product samples to measure quality control standards
- Performed periodic maintenance on plant machinery to reduce downtime
- Adjusted process parameters according to established operating procedures
- Assisted in troubleshooting processes when problems occurred
- Maintained accurate records of daily operations in accordance with safety protocols
- Conducted regular inspections of equipment for potential hazards or malfunctions
- Created work orders for repairs or replacements when necessary
- Resolved issues related to process control systems, instrumentation, and other technical components
- Ensured compliance with environmental regulations regarding hazardous materials handling
- Managed inventory of raw materials and finished goods within the plant facility
- Communicated effectively with supervisors, colleagues, vendors, clients., both verbally and in writing
- Operated all equipment in accordance to company directions
- Performed standard work processes as directed by Supervisor.
Outside Sales Account Manager
Wesco Distribution
Castlegar, British Columbia
04.2014 - 01.2019
- Developed and implemented sales strategies to increase customer base
- Negotiated contracts with clients, ensuring long-term relationships
- Created and maintained records of all sales activities for accurate tracking
- Generated leads through cold calling, networking events, and referrals
- Presented product demonstrations to prospective clients in order to secure new business opportunities
- Collaborated with marketing team members to develop promotional campaigns for products and services
- Built strong relationships with existing customers by providing superior service and support
- Responded promptly to customer inquiries regarding products or services offered
- Attended trade shows and conferences in order to build brand awareness and generate new business contacts
- Analyzed customer feedback data in order to recommend changes or improvements in products or services provided
- Managed daily operations of the sales department, including budgeting, forecasting, planning, scheduling
- Maintained a thorough understanding of competitors' pricing models as well as their strengths and weaknesses relative to our own offerings
- Researched industry trends related to current and future market conditions and used this knowledge when making decisions about product development and marketing efforts
- Identified key decision makers within organizations in order to establish relationships with them that could lead to larger deals down the line.
Store Manager
Andres Electronic Experts
Castlegar, BC
03.2004 - 04.2014
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
- Established customer service standards and monitored staff compliance
- Organized promotional events to increase product awareness
- Resolved customer complaints in a timely manner
- Recruited, trained and supervised new employees
- Ensured compliance with safety regulations and company policies
- Analyzed financial data to identify areas of improvement
- Performed regular price checks to ensure competitive pricing
- Managed daily banking activities such as deposits and withdrawals
- Developed relationships with suppliers to negotiate better prices
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Owner Operator
ACE Courier ( all-can express )
Castlegar, BC
03.1998 - 06.2002
- Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio
- Verified the contents of inventory loads against shipping papers
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner
- Prepared bills of lading and collected payments when necessary
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups
- Performed pre-trip inspection on truck prior to departing each day ensuring it was safe to operate on the roadways
- Drove truck over established route following time schedules for pickup and delivery of goods while observing traffic laws and regulations.
Education
Process Operations Process Operations -
Selkirk College Nelson
03.2020
GED -
Selkirk College Castlegar, BC
06.2004
Skills
- Safe Equipment Operation
- Troubleshooting and Repair
- Process Improvement
- Heavy Lifting
- Quality Control
- Housekeeping Skills
- Technical Troubleshooting
- Coordinating Efficient Routes
- Business Processes and Procedures
- Loading and Unloading Materials
- Package Delivery and Pick-Up
- Attention to Detail
- Working Independently
- Customer Service
Timeline
Process Opertaor
TECK Resources
03.2020 - 04.2023
Outside Sales Account Manager
Wesco Distribution
04.2014 - 01.2019
Store Manager
Andres Electronic Experts
03.2004 - 04.2014
Owner Operator
ACE Courier ( all-can express )
03.1998 - 06.2002
Process Operations Process Operations -
Selkirk College Nelson
GED -
Selkirk College Castlegar, BC
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