Summary
Overview
Work History
Education
Skills
Timeline
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Michael Olawumi

Michael Olawumi

St Johns,Newfoundland

Summary

Experienced and open-minded Human Resources Consultant with a track record of success across the Human Capital Management(H.C.M ) , Retail, Insurance , and Client Retention industries. Possesses malleable interpersonal, problem-solving and analytical skills needed to provide effective solutions to workforce management inquiries, increase sales and improve client retention.

Overview

4
4
years of professional experience

Work History

Associate System Consultant

Align Hcm
St Johns, NL
06.2023 - 09.2023
  • Rendered assistance to Project Managers and Clients in the design , development and testing of configured Ultipro Products.
  • Led sessions directed at probing Human Resources managers, payroll Administrators and System Administrators for information necessary to configure payroll accurately.
  • Established user training materials and documentation needed to promote effective understanding of Ultipro services within the clients' employee network.
  • Performed regular Quality Assurance testing on configured payroll systems to ensure that .employee data is processed accurately and securely.
  • Supported with resolution of arising payroll issues by monitoring ticket status, escalating critical issues to management , acting as a mediator between Ultipro and Client, and following up on actions taken to resolve challenges.


Insurance Advisor

American Income Life Insurance Company
St. John's, NL
06.2020 - 03.2021
  • Developed marketing strategies to promote new insurance contracts and advise on changes to existing policies.
  • Evaluated individual customer needs and financial situations to propose individualized policy recommendations.
  • Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction by 25% when comparing customer survey reports to that of previous years.
  • Sought out new clientele through in-person contact, phone conversations and email correspondence.

Technical Service Advisor

S And P Data Plc
St Johns, NL
05.2020 - 10.2020
  • Managed high levels of call flow by responding to an average of 15 technical support inquiries daily.
  • Used ticketing systems to manage and process support requests.
  • Identified up-selling opportunities by conducting client services analysis and informed supervisors of new changes.
  • Collaborated with supervisors to escalate and tackle customer inquiries or technical issues.

Associate Cashier

Walmart Canada
St. John's, NL
04.2019 - 09.2020
  • Operated cash register for cash, check, and credit card transactions while maintaining accuracy.
  • Assisted customers by answering questions and fulfilling service requests.
  • Replenished sales merchandise and organized shelves for optimal appearance.
  • Worked closely with Floor Managers to solve problems and handle customer concerns.

Education

Bachelor of Science - Psychology, Economics

Memorial University of Newfoundland
St John’s, NL
05.2023

High School Diploma -

The Great Lakes College Of Toronto
Toronto, ON
12.2018

Skills

  • Customer Relationship Management
  • User Support
  • Project Analysis
  • Microsoft Excel
  • Structured Query Language(SQL)
  • Microsoft Visio
  • Ultimate Kronos Group(UKG ) Pro Implementation Fundamentals

Timeline

Associate System Consultant

Align Hcm
06.2023 - 09.2023

Insurance Advisor

American Income Life Insurance Company
06.2020 - 03.2021

Technical Service Advisor

S And P Data Plc
05.2020 - 10.2020

Associate Cashier

Walmart Canada
04.2019 - 09.2020

Bachelor of Science - Psychology, Economics

Memorial University of Newfoundland

High School Diploma -

The Great Lakes College Of Toronto

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Michael Olawumi