Michael Okopny
Mississauga,ON
Overview
9
9
years of professional experience
Work History
Logistics Store Support
Walmart Logistics
10.2023 - Current
- Ongoing project on reducing paperwork request by stores. YoY reduction is 15% for Q2 FYE25
- Managing load schedules in Excel to maximize product flow and minimize shortages at store level
- Creating load ID's in SAP for vendors to receive payment for Walmart loads
- Coordinate between stores, carriers, DC teams, and home office for special delivery requests
Claims Associate
Walmart Logistics
03.2019 - 10.2022
- Leading the project on reducing wait time for Walmart Fleet and 3PL carriers at stores. I worked with stores to identify and address opportunities to reduce wait time. Resulting in a YOY reduction of 7.9% for FYE24, saving just under $350,000
- Analyzing claim submissions and generating weekly reports leading to an 11% reductions for Q3 2022
- Investigation store claims and denying false submissions
- Submitting claims to vendors for shorted products at the DC
Customer Service Manager
Walmart Store 3054
01.2018 - 03.2019
- Engaged team members to ensure achievement of performance metrics and provide support when needed making sure customer satisfaction is the focus
- Managing customer flow and providing a positive customer experience during high stress peak times.
Department Manager
Walmart Store 3054
11.2016 - 01.2018
- Elevating sales by 10.3% for Dairy and 6.7% for frozen departments in 2017
- Increasing the on-shelf availability score (OSCA) from 88% to 95% for the frozen and maintaining a minimum score of 95% for the dairy department
Education
Certificate - Data Analysis Fundamentals For Excel
University of British Columbia
Vancouver, BC04-2023
Bachelor of Commerce - Supply Chain Management
Humber College
Toronto, ON04-2018
Timeline
Logistics Store Support
Walmart Logistics
10.2023 - Current
Claims Associate
Walmart Logistics
03.2019 - 10.2022
Customer Service Manager
Walmart Store 3054
01.2018 - 03.2019
Department Manager
Walmart Store 3054
11.2016 - 01.2018
Certificate - Data Analysis Fundamentals For Excel
University of British Columbia
Bachelor of Commerce - Supply Chain Management
Humber College
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