Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL OKE

Toronto,ON

Overview

18
18
years of professional experience

Work History

Technical Product Support Agent

Teleperformance
06.2023 - 07.2024
  • Collaborated with cross-functional teams to identify and resolve complex customer problems.
  • Streamlined support processes for increased efficiency and faster response times.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
  • Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.
  • Acted as liaison between customers experiencing difficulties with their accounts/billing arrangements and the finance department for swift rectification measures.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.

Support Agent

Better Quality Logistics
01.2022 - 01.2024
  • Streamlined support processes for increased efficiency and faster response times.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
  • Maintained extensive knowledge of competitors' offerings and relevant industry news enabling well-informed recommendations for customers on how best to address their support requirements.
  • Created clear and concise user guides that improved customer self-service capabilities.
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Identified trends in support inquiries, suggesting improvements to product features or documentation.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.

Sales Rention Manager (Financial Advisor/Cashier Team Lead

White Ryno
01.2016 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager

Demerald Ltd. For Students Enrollment
01.2016 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.

Coordinator

Big Toys
01.2014 - 01.2016
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.

Head Sales Manager/Supervisor

Amazing Ventures
01.2007 - 01.2009
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Associate of Applied Science - Electrical Engineering And Technologies

Donetsk National Technical University
Donetsk Oblast, Ukraine
04.2013

Skills

Computer Literate

Electronic Gadgets Technologies
Excellent Human Relationship

Quick and Efficient


A Think-tank and Problem Solver

Utmost Attention to Detail
Punctual


Ability to work under pressure
Very Honest, Trustworthy and Reliable
Idealistic
Perfectionist

Timeline

Technical Product Support Agent

Teleperformance
06.2023 - 07.2024

Support Agent

Better Quality Logistics
01.2022 - 01.2024

Sales Rention Manager (Financial Advisor/Cashier Team Lead

White Ryno
01.2016 - 01.2021

Manager

Demerald Ltd. For Students Enrollment
01.2016 - 01.2020

Coordinator

Big Toys
01.2014 - 01.2016

Head Sales Manager/Supervisor

Amazing Ventures
01.2007 - 01.2009

Associate of Applied Science - Electrical Engineering And Technologies

Donetsk National Technical University

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MICHAEL OKE