Michael Ogu
St. John's,NL
Summary
Dedicated and detail-oriented professional with a strong passion for the jewelry industry and a proven track record in sales and customer service. Experienced in providing personalized client experiences, demonstrating exceptional product knowledge, and building lasting relationships. Skilled in inventory management, visual merchandising, and operating POS systems. Committed to delivering high-quality service and fostering a welcoming environment to enhance customer satisfaction and drive sales.
Overview
6
6
years of professional experience
Work History
Retail Sales Cashier
Urban Planet
09.2023 - Current
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
- Maximized transaction speed while maintaining accuracy by prioritizing tasks based on urgency, ensuring timely completion of responsibilities.
- Supported store promotions by communicating current offers to customers during their shopping experience.
- Provided support during peak hours by assisting other departments with tasks such as merchandising or restocking shelves when necessary.
- Kept up-to-date on product knowledge in order to assist customers with informed recommendations during their purchase decisions.
- Streamlined checkout process by maintaining a clean and organized cash wrap area.
- Prevented loss by identifying potential theft risks and following proper security protocols at the register area.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Minimized discrepancies in end-of-day reports by closely monitoring cash drawer, counting change accurately, and promptly addressing any errors.
Sales Representative Team Leader
BOZ Jewelry
04.2022 - 08.2023
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
Sales Representatives
Sharpstone Jewelry Store
01.2019 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
Bachelor Of Engineering - Ocean And Naval Architectural Engineering
Memorial University of Newfoundland
St John’s, NLDiploma - Marine Engineering
Federal College of Fisheries And Marine Technology
Lagos Nigeria 08.2021
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Security Protocols
- Punctuality
- Work ethic
- Incident Reporting
- Emergency Response
- Physical Fitness
- Security procedures knowledge
- Reporting skills
Languages
English
Full Professional
Timeline
Retail Sales Cashier
Urban Planet
09.2023 - Current
Sales Representative Team Leader
BOZ Jewelry
04.2022 - 08.2023
Sales Representatives
Sharpstone Jewelry Store
01.2019 - 01.2020
Bachelor Of Engineering - Ocean And Naval Architectural Engineering
Memorial University of Newfoundland
Diploma - Marine Engineering
Federal College of Fisheries And Marine Technology
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