Michael Ocoko
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills of customer care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Securi Gaurd
03.2023 - Current
- Responded promptly to all Tenants inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Developed strong relationships with Tenants in order to ensure smooth operations between Companies.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Handled mail and package deliveries, keeping items secure.
- Scheduled conference room and other reservations using proprietary software.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Scheduled space or equipment for special programs, meetings and conferences.
Concierge
Elite Residential Concierge Services Inc
Toronto, ON
06.2021 - 01.2023
Education
Bachelor of Commerce - Accounting
Bangalore University
India 04-2014
Skills
- Customer Service
- Social media networking
- Administrative Support
- Reservations Management
- Marketing
- Sales
- Transportation Coordination
- Conflict resolution expertise
- Excellent Multitasking
- Hospitality
- Reporting capabilities
- Bookkeeping
- Accurate record keeping
- Telephone Etiquette
- VIP services
Certification
- Smart Serve Certificate.
- Ontario Security License.
- G Drivers License.
Languages
English
Professional
Timeline
Concierge
Securi Gaurd
03.2023 - Current
Concierge
Elite Residential Concierge Services Inc
06.2021 - 01.2023
Bachelor of Commerce - Accounting
Bangalore University