Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Ocoko

Toronto,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills of customer care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Concierge

Securi Gaurd
03.2023 - Current
  • Responded promptly to all Tenants inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Developed strong relationships with Tenants in order to ensure smooth operations between Companies.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Handled mail and package deliveries, keeping items secure.
  • Scheduled conference room and other reservations using proprietary software.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Scheduled space or equipment for special programs, meetings and conferences.

Concierge

Elite Residential Concierge Services Inc
Toronto, ON
06.2021 - 01.2023

Education

Bachelor of Commerce - Accounting

Bangalore University
India
04-2014

Skills

  • Customer Service
  • Social media networking
  • Administrative Support
  • Reservations Management
  • Marketing
  • Sales
  • Transportation Coordination
  • Conflict resolution expertise
  • Excellent Multitasking
  • Hospitality
  • Reporting capabilities
  • Bookkeeping
  • Accurate record keeping
  • Telephone Etiquette
  • VIP services

Certification

  • Smart Serve Certificate.
  • Ontario Security License.
  • G Drivers License.

Languages

English
Professional

Timeline

Concierge

Securi Gaurd
03.2023 - Current

Concierge

Elite Residential Concierge Services Inc
06.2021 - 01.2023

Bachelor of Commerce - Accounting

Bangalore University
Michael Ocoko