MICHAEL O'BRIEN SMITH
San Francisco
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Lids Locker Room
05.2025 - Current
- Led daily store operations, ensuring optimal customer service and satisfaction.
- Managed inventory levels, utilizing POS systems for accurate tracking and reporting.
- Developed sales strategies to increase revenue and enhance product visibility.
- Oversaw staff scheduling, optimizing labor costs while maintaining service standards.
- Assisted with hiring, training and mentoring new staff members.
- Maintained KPI and Metric's to company changing standards and excelled.
Notary Public
The UPS Store
06.2024 - 05.2025
- Used embossed seal or stamp to verify presence at time of document signing.
- Demonstrated proficiency in customer service skills while interacting with clients during notarization process.
- Monitored changes in relevant legislation affecting Notary Public services provided.
- Sorted US mail and packages in a legal mailroom.
- Managed a high volume workload by efficiently managing multiple tasks throughout the day.
- Provided guidance to customers regarding the requirements for various types of documents that require notarization.
- Verified names and identities of parties involved in signing documents.
Manager
GITTD
03.2018 - 05.2024
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Communicated plans and actions to meet departmental goals.
Assistant Chef
Big City Catering
03.2015 - 09.2017
- Coordinated with other staff members to ensure efficient service operations.
- Monitored quality control of ingredients used in all dishes prepared.
- Managed inventory, ordering supplies, and restocking items as needed.
- Collaborated with team members to develop cost-effective strategies for menu planning.
- Kept up-to-date records of product utilization rates for accurate forecasting purposes.
- Planned meals according to dietary requirements and preferences of customers.
- Assisted head chef in creating innovative recipes for daily specials.
Education
Aero Tech - Aircraft
City College Of San Francisco
San Francisco06-2018
High School Diploma - undefined
Archbishop Riordan
San Francisco06-2014
Skills
- Document review
- Document verification
- Documentation
- Corporate management
- Identity confirmation
- Mobile notary services
- Notarial acts
- Customer service
- Teamwork and collaboration
- Problem-solving
- Customer relations
- Multitasking and organization
- Security camera monitoring
- Workplace safety
Certification
- Notary Public
- Red Cross Life Guard
- BSIS Security Guard
Timeline
Store Manager
Lids Locker Room
05.2025 - Current
Notary Public
The UPS Store
06.2024 - 05.2025
Manager
GITTD
03.2018 - 05.2024
Assistant Chef
Big City Catering
03.2015 - 09.2017
High School Diploma - undefined
Archbishop Riordan
Aero Tech - Aircraft
City College Of San Francisco