Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Michael Nwalia

Michael Nwalia

Sydney,NS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Facility Manager

Rainbow Heritage
01.2021 - 07.2023
  • Point of contact for customers
  • Handle estate maintenance
  • Handle residents complaints Sales of electricity tokens
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of 5 in day-to-day activities.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Conducted weekly inspections of facility grounds, external structure, systems, and equipment.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Maintained facility grounds, equipment and safety compliance.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Reviewed and oversaw construction and renovation projects.

Virtual Assistant

UPAS
12.2019 - 12.2020
  • Schedule meetings
  • Host conference calls, online zoom meetings
  • Meeting minutes
  • Answer calls and relay information to respective departments
  • Book trips and schedule vacation days
  • Data entry and filing
  • Weekly reports.
  • Conferred with customers by telephone, chat or email to provide information.
  • Completed business correspondence, transcription, and data entry.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Coordinated Skype calls across multiple time zones.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Wrote press releases and posted updates to social media.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Entered supervisor's shopping list into online shopping site and coordinated deliveries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Ict Assistant

Smedan
01.2019 - 11.2019
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Updated database of contacts and resources for company-wide distribution.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Proofread and edited documents for accuracy and grammar.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Intern

Schlumberger
04.2017 - 09.2017
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.

Data Analyst

Rssda
10.2013 - 12.2013
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Documented effective and replicable methods for extracting data and organizing data sources.

Education

Post-Baccaleurate Diploma - Business Analytics

Cape Breton University
Sydney, NS

Undergraduate - Computer Science And Mathematics

Western Delta University
Delta, NG
08.2018

Skills

  • Strategic Planning
  • Regulator Compliance
  • Key Performance Indicators (KPIs)
  • Equipment Efficiency
  • Clerical Support
  • Facility Operations
  • Operations Oversight
  • Machine Setups
  • Customer Inquiries
  • Facility Safety Management
  • Customer Care
  • Database Maintenance
  • Scheduling and Planning
  • Constructive Feedback
  • User Experience
  • Money Management
  • Goal Management
  • Presentations
  • Technical Documentation
  • Office Meetings
  • Personnel Oversight
  • Office Supplies and Inventory
  • Meeting Support
  • Daily Progress Reports
  • Continuous Quality Improvement (CQI)
  • Health and Safety Compliance
  • Energy Consumption
  • Complex Problem-Solving
  • Storage and Supply Management
  • Loss Prevention Strategies
  • Cleaning and Organization
  • Microsoft Office
  • Package Shipment
  • Recordkeeping
  • Stock Rotation
  • Route Deliveries
  • Warehouse Safety
  • Inspect Shipments
  • Incoming Shipments Review
  • Prepare Packages
  • Customer Service
  • Inventory Control
  • Set Appointments
  • Organizing and Categorizing Data
  • Meeting Documentation
  • Customer Relations and Communications
  • Website Updating
  • Transcribe Letters
  • Organize Files
  • Remote Conferencing
  • Research and Analytical Skills
  • Travel Planning
  • Office Equipment Operation

Certification

  • Certified Project manager, Dexter & Heros - 14 March 2020

Languages

English
Native or Bilingual

Timeline

Facility Manager

Rainbow Heritage
01.2021 - 07.2023

Virtual Assistant

UPAS
12.2019 - 12.2020

Ict Assistant

Smedan
01.2019 - 11.2019

Intern

Schlumberger
04.2017 - 09.2017

Data Analyst

Rssda
10.2013 - 12.2013

Post-Baccaleurate Diploma - Business Analytics

Cape Breton University

Undergraduate - Computer Science And Mathematics

Western Delta University

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Michael Nwalia