Michael Norman
Murrieta
Summary
Dynamic training specialist with a proven track record at the Center for Naval Aviation Technical Training, adept at developing impactful training materials and facilitating engaging instructor-led sessions. Skilled in performance evaluation and communication, I enhance learning outcomes and foster growth, ensuring trainees achieve their goals effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Golf Shop Attendant
Redhawk Golf Course
Temecula
09.2023 - Current
- Assisted customers with selections of golf equipment and apparel.
- Organized merchandise displays for optimal visibility and accessibility.
- Handled cash transactions and processed credit card payments efficiently.
- Provided information on golf course policies and regulations to visitors.
- Responded to customer inquiries and resolved issues promptly and courteously.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Attended daily meetings and contributed ideas for improvement.
- Processed rental returns or merchandise return transactions and issued proper credit.
- Assisted golf course personnel with daily operations.
- Escalated complaints to management and followed through to verify resolution.
Training Specialist
Center for Naval Aviation Technical Training
San Diego
11.2015 - 10.2023
- Developed training materials for aviation technical courses and curricula.
- Facilitated instructor-led training sessions for military personnel and civilian staff.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Evaluated training programs and adjusted delivery methods based on feedback.
- Coordinated logistics for training events, including scheduling and resource allocation.
- Assisted in the implementation of new training technologies and tools.
- Conducted assessments to measure trainee understanding and program effectiveness.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Facilitated classroom instruction for groups up to 30 students.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Tracked attendees, participation and understanding of course material.
- Implemented performance management systems to track employee progress against established goals.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
Golf Instructor
Independant
Murrieta
09.2014 - 10.2015
- Designed personalized lesson plans to enhance individual golfing skills.
- Instructed diverse groups in proper golf techniques and course etiquette.
- Demonstrated equipment usage and maintenance for optimal performance.
- Evaluated student progress through regular assessments and feedback sessions.
- Fostered a positive learning environment to encourage student engagement and growth.
- Evaluated client's physical condition to recommend appropriate exercises for strength training and flexibility.
- Maintained records of each student's progress throughout the season.
- Organized private and group lessons based on skill level of participants.
- Instructed individuals or groups in the fundamentals of golf such as proper grip, stance, posture, swing and follow-through.
- Greeted all guests warmly upon arrival and provided them with an enjoyable experience.
- Advised guests on available merchandise that could help improve their golfing skills.
- Provided feedback on form, technique and strategy to clients seeking to improve their golf game.
- Demonstrated various shots including drives, chips, pitches, putts and bunker shots.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Education
Associate's Degree in Professional Golf Management - Professional Golf Management
Professional Golfers Career College
08-2014
Bachelor of Science - Workforce Education And Development
Southern Illinois University, Carbondale
Carbondale, IL06-2003
Skills
- Training material development
- Instructor-led training
- Performance evaluation
- Curriculum design
Certification
- Mater Training Specialist
References
References available upon request.
Timeline
Golf Shop Attendant
Redhawk Golf Course
09.2023 - Current
Training Specialist
Center for Naval Aviation Technical Training
11.2015 - 10.2023
Golf Instructor
Independant
09.2014 - 10.2015
Associate's Degree in Professional Golf Management - Professional Golf Management
Professional Golfers Career College
Bachelor of Science - Workforce Education And Development
Southern Illinois University, Carbondale