Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michael Norman

Murrieta

Summary

Dynamic training specialist with a proven track record at the Center for Naval Aviation Technical Training, adept at developing impactful training materials and facilitating engaging instructor-led sessions. Skilled in performance evaluation and communication, I enhance learning outcomes and foster growth, ensuring trainees achieve their goals effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Golf Shop Attendant

Redhawk Golf Course
Temecula
09.2023 - Current
  • Assisted customers with selections of golf equipment and apparel.
  • Organized merchandise displays for optimal visibility and accessibility.
  • Handled cash transactions and processed credit card payments efficiently.
  • Provided information on golf course policies and regulations to visitors.
  • Responded to customer inquiries and resolved issues promptly and courteously.
  • Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
  • Attended daily meetings and contributed ideas for improvement.
  • Processed rental returns or merchandise return transactions and issued proper credit.
  • Assisted golf course personnel with daily operations.
  • Escalated complaints to management and followed through to verify resolution.

Training Specialist

Center for Naval Aviation Technical Training
San Diego
11.2015 - 10.2023
  • Developed training materials for aviation technical courses and curricula.
  • Facilitated instructor-led training sessions for military personnel and civilian staff.
  • Collaborated with subject matter experts to ensure content accuracy and relevance.
  • Evaluated training programs and adjusted delivery methods based on feedback.
  • Coordinated logistics for training events, including scheduling and resource allocation.
  • Assisted in the implementation of new training technologies and tools.
  • Conducted assessments to measure trainee understanding and program effectiveness.
  • Developed and maintained training materials, including job aids, handouts, and presentations.
  • Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
  • Facilitated classroom instruction for groups up to 30 students.
  • Delivered virtual instructor-led training sessions via video conferencing technology.
  • Tracked attendees, participation and understanding of course material.
  • Implemented performance management systems to track employee progress against established goals.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Maintained accurate records of all completed trainings in the organization's Learning Management System.

Golf Instructor

Independant
Murrieta
09.2014 - 10.2015
  • Designed personalized lesson plans to enhance individual golfing skills.
  • Instructed diverse groups in proper golf techniques and course etiquette.
  • Demonstrated equipment usage and maintenance for optimal performance.
  • Evaluated student progress through regular assessments and feedback sessions.
  • Fostered a positive learning environment to encourage student engagement and growth.
  • Evaluated client's physical condition to recommend appropriate exercises for strength training and flexibility.
  • Maintained records of each student's progress throughout the season.
  • Organized private and group lessons based on skill level of participants.
  • Instructed individuals or groups in the fundamentals of golf such as proper grip, stance, posture, swing and follow-through.
  • Greeted all guests warmly upon arrival and provided them with an enjoyable experience.
  • Advised guests on available merchandise that could help improve their golfing skills.
  • Provided feedback on form, technique and strategy to clients seeking to improve their golf game.
  • Demonstrated various shots including drives, chips, pitches, putts and bunker shots.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.

Education

Associate's Degree in Professional Golf Management - Professional Golf Management

Professional Golfers Career College
08-2014

Bachelor of Science - Workforce Education And Development

Southern Illinois University, Carbondale
Carbondale, IL
06-2003

Skills

  • Training material development
  • Instructor-led training
  • Performance evaluation
  • Curriculum design

Certification

  • Mater Training Specialist

References

References available upon request.

Timeline

Golf Shop Attendant

Redhawk Golf Course
09.2023 - Current

Training Specialist

Center for Naval Aviation Technical Training
11.2015 - 10.2023

Golf Instructor

Independant
09.2014 - 10.2015

Associate's Degree in Professional Golf Management - Professional Golf Management

Professional Golfers Career College

Bachelor of Science - Workforce Education And Development

Southern Illinois University, Carbondale

Similar Profiles

CREATE PROFILE
Michael Norman