Summary
Overview
Work History
Education
Skills
Timeline
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Michael Nkongolo

Mississauga,ON

Summary

Motivated and detail-oriented individual looking to expand their knowledge and skills in Sales and Finance. Possesses a strong foundation in customer service and financial principles.

Overview

3
3
years of professional experience

Work History

Bilingual Dealer Services

SCI Leasecorp
Markham, Ontario
08.2023 - 01.2025
  • Handled escalated calls as needed.
  • Upsold and promoted our product and brand.
  • Provided a high level of customer service, managed, and coached a small group.
  • Managed KPIs, goals, targets, mentoring, and coaching.
  • Resolved a high-stakes client retention issue by proactively engaging a dissatisfied commercial client, clearly communicating lease structure benefits, addressing concerns with tailored financing options, and coordinating with internal departments—successfully retained the client, and strengthened a long-term client relationship.

Bilingual Funding Representative

Auto Capital Canada
Toronto, Ontario
12.2021 - 06.2023
  • Reviewed and adjusted vehicle loan applications by assessing customers' creditworthiness based on credit history, affordability, and collateral valuation.
  • Ensured loan applications are decided accurately and promptly in a fast-paced environment, according to company policies and procedures.
  • Assessed and restructured a declined auto loan application by effectively communicating with the client to clarify income documentation, conducting a thorough credit assessment, and collaborating with underwriting to find a viable solution—secured an approval for a $35K loan, and improved client satisfaction.

Education

Advanced Diploma - Sports Management

Humber College
Etobicoke, ON
12.2023

OMVIC
10-2023

Skills

  • Customer service and sales
  • Time management and multitasking
  • Credit assessment
  • Bilingual in French and English
  • Problem solving
  • Contract Preparation

Timeline

Bilingual Dealer Services

SCI Leasecorp
08.2023 - 01.2025

Bilingual Funding Representative

Auto Capital Canada
12.2021 - 06.2023

Advanced Diploma - Sports Management

Humber College

OMVIC

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Michael Nkongolo