Michael Nkongolo
Mississauga,ON
Summary
Motivated and detail-oriented individual looking to expand their knowledge and skills in Sales and Finance. Possesses a strong foundation in customer service and financial principles.
Overview
3
3
years of professional experience
Work History
Bilingual Dealer Services
SCI Leasecorp
Markham, Ontario
08.2023 - 01.2025
- Handled escalated calls as needed.
- Upsold and promoted our product and brand.
- Provided a high level of customer service, managed, and coached a small group.
- Managed KPIs, goals, targets, mentoring, and coaching.
- Resolved a high-stakes client retention issue by proactively engaging a dissatisfied commercial client, clearly communicating lease structure benefits, addressing concerns with tailored financing options, and coordinating with internal departments—successfully retained the client, and strengthened a long-term client relationship.
Bilingual Funding Representative
Auto Capital Canada
Toronto, Ontario
12.2021 - 06.2023
- Reviewed and adjusted vehicle loan applications by assessing customers' creditworthiness based on credit history, affordability, and collateral valuation.
- Ensured loan applications are decided accurately and promptly in a fast-paced environment, according to company policies and procedures.
- Assessed and restructured a declined auto loan application by effectively communicating with the client to clarify income documentation, conducting a thorough credit assessment, and collaborating with underwriting to find a viable solution—secured an approval for a $35K loan, and improved client satisfaction.
Education
Advanced Diploma - Sports Management
Humber College
Etobicoke, ON12.2023
OMVIC
10-2023
Skills
- Customer service and sales
- Time management and multitasking
- Credit assessment
- Bilingual in French and English
- Problem solving
- Contract Preparation
Timeline
Bilingual Dealer Services
SCI Leasecorp
08.2023 - 01.2025
Bilingual Funding Representative
Auto Capital Canada
12.2021 - 06.2023
Advanced Diploma - Sports Management
Humber College
OMVIC