Summary
Overview
Work History
Education
Skills
Timeline
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Michael Nisco

Fountain Valley

Summary

Customer-focused professional with diverse experience in administrative support, technology setup, and customer service. Skilled in managing complex tasks, including computer setup, payment processing, and data entry. Proven ability to deliver exceptional customer experiences and manage billing and insurance communications. Adept at problem-solving, effective communication, and fostering positive relationships. Seeking to leverage skills in a Customer Success Manager role in the EHR industry.

Overview

4
4
years of professional experience

Work History

Amazon DSP Delivery Driver

CASA Logistics
11.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Demonstrated strong time management and organizational skills to meet daily delivery targets.
  • Communicated effectively with team members and dispatchers to coordinate deliveries and resolve any logistical challenges.

Administrative Assistant

Pacific College
06.2022 - 05.2023
  • Processed payments to the college, maintaining accuracy and confidentiality in financial transactions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital student information.

Front Desk Coordinator

Visalia Dental Group
01.2021 - 02.2022
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.

Education

High School Diploma -

University High School
Fresno
06.2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Data Entry
  • Problem Resolution

Timeline

Amazon DSP Delivery Driver

CASA Logistics
11.2023 - Current

Administrative Assistant

Pacific College
06.2022 - 05.2023

Front Desk Coordinator

Visalia Dental Group
01.2021 - 02.2022

High School Diploma -

University High School

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Michael Nisco