MICHAEL NIKOLAIEV

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Aid in the installation of new facilities, including traveling on-site.
• Test components in person and remotely to ensure proper functionality.
• Assemble Windows computers and other electronic equipment, including network devices, racks, circuit boards, and others.
• Ensure accompanying documentation is completed up to standards.
• Update software and firmware in person and remotely.
• Participate in the development and updates to technical documentation.
• Train/set up an effective training process for new employees.
• Work in the support office remotely, helping facilities.
• Troubleshoot and provide guidance to our support team as required.
• Complete documentation of support calls and help desk requests accurately.
• Ensure effective communication with facility staff at all levels of understanding.
• Provide helpful and insightful support to facilities while maintaining a level of professionalism.
• Follow up on issue resolution to ensure that the problem is not repeated.
• Document repeat issues with appropriate team members at a higher level.
• Ability to troubleshoot electronics using multimeters and other test equipment.
• Experience with wiring, such as CAT5.
• Experience with network troubleshooting.
• Experience using Arduino, Raspberry Pi, or other microcontroller platforms.
• Experience with low-level hardware protocols, such as RS485, I2C, and SPI.
• Previous experience completing documentation on computers, handling support calls remotely, and virtually assisting others is strongly preferred.

• Operated and tested robotic and validation systems equipment and demonstrated strong problem-solving skills and attention to detail to ensure optimal performance.
• Identified causes of equipment failures, including manufacturing defects, and suggested resolutions to improve product quality.
• Conducted failure analysis and hardware debugging to ensure systems met quality standards.
• Successfully fixed circuit boards and wire harness problems, utilizing schematics, wiring diagrams, and testing instruments to ensure accurate diagnosis and repair.
• Designed printed circuit board (PCB) layout and ensured accuracy to minimize errors.
• Provided technical support to internal and external customers, demonstrating excellent communication skills and a customer-focused approach.

• Oversaw the installation, commissioning, and operation of electrical and electronic equipment and systems, ensuring compliance with established standards and specifications.
• Prepared detailed technical reports to document findings and recommend solutions for improvement.
• Developed and set up prototypes, following instructions and conducted testing to identify potential issues and defects in the early stages of production.
• Troubleshoot electrical circuits, hardware failures, and software issues, calibrated test stations using manual and automated equipment, ensuring they operated efficiently and accurately to meet testing requirements.
• Provided training and mentoring to fellow technicians, sharing processes experience and equipment use expertise, to enhance team performance and productivity.
• Maintained effective communication and collaboration with team members, engineers, and customers to ensure smooth project execution and timely delivery of high-quality products and services.

• Performed high-quality repairs and refurbishment of electronic devices: phones, tablets, laptops, desktops, servers, etc.
• Desktop, phones and laptop repairs and upgrades.
• Accurately documented information on repairs and used parts.
• Building custom PC's.
• Server installation and maintenance.
• Software repairs and install.
• Data recovery and backup.
• Industrial electronic repairs.
• Drone repairs.
• Accurately documented information on repairs and used parts.
• Board level electronic repairs (Soldering, BGE, Reflow).
• Performed high-quality repairs and refurbishment of electronic devices: Phones, tablets, laptops, desktop pc's, ETC.