Michael Nguyen
Richmond,BC
Summary
Achieved outstanding sales performance, exceeding targets through expert negotiation and robust customer relationship management. Leveraged deep product knowledge and exceptional communication skills to cultivate client trust and secure repeat business, demonstrating a consistent ability to solve problems and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales/Marketing
Saigon General Construction
2018.01 - 2023.08
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
Product Advisor
South Pointe Toyota
2012.09 - 2017.07
- Consistently met or exceeded monthly sales quotas and contributed to the overall success of the dealership by achieving high customer satisfaction scores.
- Built and maintained long-term relationships with customers, providing follow-up support and assistance with any post-sale needs or concerns.
- Maintained extensive knowledge of Toyota vehicles, including features, specifications, pricing, and financing options, to effectively communicate value to customers.
Education
Bachelor of Business Administration - Business Admin
SAIT
Calgary11.2008
Skills
- Sales Expertise: Proven ability to close high-ticket sales, exceeding sales targets consistently.
- Customer Relationship Management (CRM): Proficient in using CRM software to manage and track customer interactions and sales pipeline.
- Negotiation Skills: Strong negotiation skills with the ability to secure favorable terms and close deals effectively.
- Communication: Excellent verbal and written communication skills, capable of building rapport and trust with clients remotely.
- Product Knowledge: Deep understanding of product features and benefits to effectively address client needs and objections.
- Problem Solving: Ability to address client concerns and find solutions to ensure customer satisfaction and retention.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Hobbies
- Passionate about exploring personal growth and development through literature, with a focus on self-improvement and mindset enhancement.
- Regularly engage in mindfulness meditation and reflective journaling to maintain mental clarity and focus.
- Experimenting with biohacking techniques and personalized fitness routines to enhance physical and mental performance, with a focus on longevity and overall well-being.
Timeline
Sales/Marketing
Saigon General Construction
2018.01 - 2023.08
Product Advisor
South Pointe Toyota
2012.09 - 2017.07
Bachelor of Business Administration - Business Admin
SAIT
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