Michael Ngomirakiza
Barrhaven,ON
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Aim to grow in life and potentially grow a business into many more and improve any aspect of the world.
Overview
6
6
years of professional experience
Work History
Co-Founder
Young&Unique Clothing
06.2018 - Current
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Prepared annual budgets with controls to prevent overages.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Growth Marketing Intern
PesaChoice LTD
05.2022 - 09.2022
- Assisted in creating written, video and image content for marketing channels.
- Collaborated with team members to help expand marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Participated in brainstorming meetings to develop marketing collateral.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Shadowed meetings and observed marketing director to grow professional experience.
- Generated reports to support development and implementation of marketing plans.
- Researched and evaluated potential new markets and products.
- Collaborated with product managers and engineering team to document, validate and monitor logging and metrics.
- Evaluated data to find actionable insights and make product recommendations.
- Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
- Assisted with customer needs and resolved problems to maintain business relationships.
- Performed alpha and beta testing to identify issues and devise solutions.
Assistant to the Director
Greenbox Solar Environment
06.2019 - 11.2020
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Assisted senior leadership in managing all aspects of operations.
- Managed data transfers and proactively resolved issues at manufacturing sites through effective troubleshooting.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Wrote reports, executive summaries and newsletters.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Model United Nations Delegate
CUIMUN
08.2019 - 09.2019
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
Restaurant Cashier
Kanowe
05.2018 - 09.2018
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Waiter
Kanowe
06.2017 - 10.2017
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor of Commerce Honours - Information Systems Business Analysis
Carleton University
Ottawa, ON12.2025
High School Diploma -
Green Hills Academy
Kigali, Rwanda06.2021
Skills
- Communication Skills
- Teamwork
- Problem-Solving
- Adaptability
- Time Management
- Critical Thinking
- Computer/Technical Skills (MS word, MS excel, MS Powerpoint, Python)
- Customer Service
- Creativity
- Attention to Detail
- Organization
- Negotiation Skills
- Networking
Languages
French
Native or Bilingual
English
Native or Bilingual
Swahili
Limited Working
Timeline
Growth Marketing Intern
PesaChoice LTD
05.2022 - 09.2022
Model United Nations Delegate
CUIMUN
08.2019 - 09.2019
Assistant to the Director
Greenbox Solar Environment
06.2019 - 11.2020
Co-Founder
Young&Unique Clothing
06.2018 - Current
Restaurant Cashier
Kanowe
05.2018 - 09.2018
Waiter
Kanowe
06.2017 - 10.2017
Bachelor of Commerce Honours - Information Systems Business Analysis
Carleton University
High School Diploma -
Green Hills Academy
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