Michael Nda
Regina,SK
Summary
Highly motivated and experienced Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dollarama
06.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- 'Managed over 60 customer calls per day
Customer Service Cashier
Staples
04.2020 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and managed relationships with customers to increase customer loyalty
- Used POS system to enter orders, process payments and issue receipts
Education
Bachelor of Arts - Business Management
University of Regina
Regina, SK04.2027
Skills
- Goal-Driven
- Shipment Processing
- Microsoft Windows
- Adapt to Diverse Groups
- Negotiation
- Customer Service
- Cash register operation
playing soccer
i love playing with new people
Timeline
Sales Associate
Dollarama
06.2021 - Current
Customer Service Cashier
Staples
04.2020 - 06.2021
Bachelor of Arts - Business Management
University of Regina
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