Michael Navarrette
Salinas
Summary
Dynamic and engaging Barista with proven expertise in customer service and team leadership honed at Starbucks. Excelled in creating personalized beverages, enhancing sales through exceptional service. Skilled in inventory management and new hire training, demonstrating outstanding problem-solving abilities and a professional demeanor. Achieved significant improvements in customer satisfaction and loyalty through effective communication and collaboration.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Salinas, CA
09.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA07.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Safe food handling
- Excellent memory
- Professional demeanor
- Inventory management
- New hire training
- Up-selling
- Excellent math skills
Timeline
Barista
Starbucks
09.2021 - Current
High School Diploma -
Phineas Banning Senior High School