Michael Nava
Delano,CA
Overview
10
10
years of professional experience
Work History
Merchandiser
Pepsi Beverages
12.2025 - Current
- Push out product to sales floor from delivery. Organize back room to over see out of stocks for stores.
- Developed visually appealing product displays to enhance customer engagement and drive sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspect merchandise for quality and arranged proper display location on floor.
Sales relief
Keurig Dr Pepper
08.2022 - 11.2025
- Worked with coworkers to complete tasks.
- Helped set up stores to meet a certain schematic based on the contract the customer chose.
- Communicate with customers about new product and special deals they qualify for.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry.
Warehouse picker
Hillman
06.2022 - 08.2022
- Picked and packed orders accurately to meet daily shipping requirements and maintain efficiency.
- Collaborated with team members to optimize workflow and prioritize tasks for timely order fulfillment.
- Conducted regular inventory checks to maintain stock accuracy and support inventory management efforts.
- Used handheld RF scanners to read barcodes and sort items with accuracy.
- Scanned barcodes and entered data into inventory management software.
- Maintained organized and clean work area.
- Hand-selected and packed orders for shipment according to customer specifications.
Water Meter Reader
Vaugh Water Co
01.2019 - 04.2022
- Conducted regular water meter readings to accurately assess consumption and identify discrepancies.
- Recorded and maintained detailed logs of meter data to support billing accuracy and reporting.
- Collaborated with customer service teams to address inquiries and resolve billing issues effectively.
- Inspected meters for functionality, reporting malfunctions to facilitate timely repairs and replacements.
- Provided insights on reading patterns to assist in identifying potential water conservation opportunities.
Assistant Manager
99 Cent Store
06.2016 - 01.2019
- Oversaw daily operations to maintain high standards of customer service and store presentation.
- Coordinated staff schedules and delegated tasks to optimize team productivity during peak hours.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Education
High School Diploma - undefined
Cesar Chavez High School
Delano06.2015
Skills
- Customer service
- Multitasking
- Attention to detail
- Flexible and adaptable
- Decision-making
- Task prioritization
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Dependable and responsible
- Active listening
- Calm under pressure
- Customer relations
LANGUAGES
Spanish - Conversational
Timeline
Merchandiser
Pepsi Beverages
12.2025 - Current
Sales relief
Keurig Dr Pepper
08.2022 - 11.2025
Warehouse picker
Hillman
06.2022 - 08.2022
Water Meter Reader
Vaugh Water Co
01.2019 - 04.2022
Assistant Manager
99 Cent Store
06.2016 - 01.2019
High School Diploma - undefined
Cesar Chavez High School