Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Michael Morris

Walnut Creek

Summary

Competent Security Officer with 5 years of experience in retail and hospital environments. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Experienced with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

9
9
years of professional experience

Work History

Armed Security Specialist

AM/PM
09.2023 - Current
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Monitored industry trends to adapt strategies accordingly.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Built and managed relationships with key clients and partners to drive growth.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Security Ambassador

Metro One LPSG
12.2022 - 10.2023
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Security Ambassador

Nordstrom
07.2022 - 12.2022
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Security Officer

Stanford Health Center
01.2019 - 06.2020
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Authorized entrance papers and granted or denied entrance to building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Conducted patrols of key areas to spot and control security concerns.
  • Monitored and authorized entrance and departure of employees and visitors daily.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Alarm Patrolman

Bay Alarm
05.2017 - 06.2018
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
  • Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
  • Patrolled neighborhood location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.

Loss Prevention Officer

Target
01.2016 - 09.2017
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate an appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Security Officer

San Pablo, Lytton Casino
01.2015 - 04.2016
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Participated in staff meetings, special events and professional development activities.
  • Checked and verified photo identification prior to granting facility access.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Moved throughout facility and among customers to remain aware of any developing security situations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.

Education

High School Diploma -

Hercules High School
Hercules, CA
06.2008

Mechanics

College Of Alameda
Alameda, California

Skills

Dispatch

  • Stationary surveillance
  • Conflict resolution techniques
  • Crisis intervention training
  • Theft prevention training
  • Superior customer service
  • Electronic surveillance
  • Crime Prevention
  • Surveillance
  • Safety and security
  • Permit# FQ2674317
  • Caliber registered-40 Smith&Wesson, 9MM
  • A med Guard specialist training-G&L Security training-Garrett Simpson Instructor

Additional Information

REFERANCES: Are available upon request.

Timeline

Armed Security Specialist

AM/PM
09.2023 - Current

Security Ambassador

Metro One LPSG
12.2022 - 10.2023

Security Ambassador

Nordstrom
07.2022 - 12.2022

Security Officer

Stanford Health Center
01.2019 - 06.2020

Alarm Patrolman

Bay Alarm
05.2017 - 06.2018

Loss Prevention Officer

Target
01.2016 - 09.2017

Security Officer

San Pablo, Lytton Casino
01.2015 - 04.2016

High School Diploma -

Hercules High School

Mechanics

College Of Alameda

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Michael Morris