Michael Morquecho
Roseville,CA
Summary
Dynamic servant leader with over 17 years of experience in the restaurant industry, including 7 years in management roles. Recognized for exceptional people and communication skills, fostering a culture of accountability that enhances employee retention and drives positive outcomes. Committed to the principles of servant leadership, emphasizing the balance between accountability and empathy as essential to cultivating a thriving culture of excellence. Proven track record at Shake Shack since its inception in California in 2016.
Overview
5
5
years of professional experience
Work History
General Manager Folsom
Shake Shack
01.2024 - Current
- Newest Shack in the Sacramento area. Responsible for the management and direction of the Shack from the ground up. Hired and trained a fully staffed new team. Coach and mentor to 8-10 leaders, Including GMs in other locations. Responsible for driving positive results and building strong teams, creating and sustaining an inclusive culture of operational excellence.
- Strong history of developing talented managers, AGMs, and GMs.
- Lead on process driven projects such as roles & responsibilities.
- Support to peers by helping educate leadership teams on P&L, company goals, and KPIs.
- Support peers regarding people development, efficient process management and facilities.
- Monitor performance of leaders and shack, identifying opportunities for improvement.
- Began to develop strong relationships with the Chamber of Commerce and schools in the Folsom area, resulting in Partnerships with Folsom's largest event of the year, as well as scheduling over 10 Donation days for Q4.
General Manager Roseville
Shake Shack
06.2022 - 11.2024
- Exceeded all expectations of profitability by controlling costs through increased efficiency, development of managers, motivating and developing team members, and providing the highest level of hospitality. During my time as a General Manager I accomplished the following:
- Took over a Shack with many opportunities regarding People, Sales, Profits and Processes. Over delivering on all KPIs, while consistently being a recourse to my newly higher peer in Sacramento.
- Traveled markets to help provide additional structure and sustainable processes for shacks in San Mateo and Seattle Wa., while maintaining my home shack.
- Led virtual trainings for managers in many shacks.
- Helped lead the operational side of off-site events in the LA and Vegas market including Life is Beautiful.
- Drove additional sales growth through off partnerships in the community. Such as, Device Brewery in Sacramento, and Westfield Gallerias partnership with the Sacramento Kings.
- Developed a sustainable culture of operational excellence in shacks before moving onto a different location.
- Hired, Trained and Promoted current GM of this location, from CA non- exempt manager.
Assistant General Manager
Shake Shack
08.2020 - 06.2022
- Due to high performance in the LA market, was asked to relocate from Los Angeles to Sacramento in an effort to support a Shack in a new market.
- Transferred as a Ca non-exempt manager and was promoted in 3 months.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw facility operations, payroll, scheduling, and community engagement initiatives to strengthen brand presence.
- Assisted in relationship building in the community, resulting in a collaboration with a local brewery, creating a path for increasing our sales.
Skills
- High focus on leadership acquisition & development
- High retention- had the highest retention in my area in 2024
- Effective leader
- Relationship building
- P&L management
- Team training and development
- Facility management
- Process Driven
- Consistent above expectations execution of OPBRUB
Motivators
- People Led
- Team Development
- New store openings
- Community Involvement
- Goal oriented
- Operational Courage
Timeline
General Manager Folsom
Shake Shack
01.2024 - Current
General Manager Roseville
Shake Shack
06.2022 - 11.2024
Assistant General Manager
Shake Shack
08.2020 - 06.2022
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