MICHAEL MORENO
Norwalk
Summary
Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent heavy line automotive technician with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Team Lead Technician/Heavy Line Technic
Mercedes-Benz of Valencia
Valencia, CA
03.2014 - Current
- Diagnosed and repaired intricate automotive systems to enhance vehicle performance.
- Conducted thorough inspections and performed preventive maintenance on vehicles to enhance safety and reliability.
- Collaborated with team members to streamline workflow, improving efficiency in service delivery.
- Mentored junior technicians on best practices and advanced diagnostic techniques, fostering skill development.
- Implemented quality control measures to maintain high standards in repairs and customer satisfaction.
- Utilized dealer-specific software for accurate reporting and tracking of service history and customer interactions.
- Researched technical bulletins and updates to stay current with evolving automotive technologies and repair methods.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Coordinated daily dispatch operations, ensuring timely delivery of services to clients.
- Rebuilt engines to factory specifications, ensuring optimal performance and reliability.
Automotive Technician
Mercedes-Benz of Beverly Hills
Beverly Hills, CA
03.2016 - 03.2016
- Led initiatives to reduce turnaround time for service appointments, enhancing overall customer experience at the dealership.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Technician
Corporate Employment Resources, Inc.
Atlanta, GA
06.2011 - 12.2011
- Responsibilities: Provided customers with excellent service, installed phones and data outlets in residences ensuring the job site was in working order and clear before completing the job. Worked as a contractor for USC.
Manager/Lead Tech
Peregrina Connection
Rancho Cucamonga, CA
06.2009 - 05.2011
- Responsibilities: Oversaw two employees, ensured work area was clean and organized and inspected phone outlets to ensure they were installed correctly. Worked as a contractor for USC.
Education
Diploma - General Studies
Garfield High School
East Los Angeles, CADiploma - Mercedes-Benz ELITE START
Universal Technical Institute (UTI)
Rancho Cucamonga, CA05.2013
Skills
- Bilingual Spanish
- Attention to detail
- Quality control
- Regulatory compliance
- Adaptable to Change
- Ability to Learn Quickly
- Performance improvement
- Workplace safety
- Process improvement
- Certified ALLDATA Automotive Information Specialist
- EPA 609 Certification
- Fiber Optic Certified
- Customer Service Skills
- Oscilloscope Emissions Testing
- Production monitoring
- Deadline management
- Team supervision
- Quality improvement
Certification
- Bilingual – Spanish
- Fiber Optic Certified
- Adaptable to Change
- Ability to Learn Quickly
- Customer Service Skills
- Professionalism
- EPA 609 Certification
- Oscilloscope & Emissions Testing
- Certified Ford Technician Customer Handling
- Certified ALLDATA Automotive Information Specialist
Profession Summary
Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent heavy line automotive technician with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Awards
- UTI’- Best of the Best 3rd Award
- UTI- Student of the Course 1st Award
Languages
Spanish
Native or Bilingual
Timeline
Automotive Technician
Mercedes-Benz of Beverly Hills
03.2016 - 03.2016
Automotive Team Lead Technician/Heavy Line Technic
Mercedes-Benz of Valencia
03.2014 - Current
Technician
Corporate Employment Resources, Inc.
06.2011 - 12.2011
Manager/Lead Tech
Peregrina Connection
06.2009 - 05.2011
Diploma - General Studies
Garfield High School
Diploma - Mercedes-Benz ELITE START
Universal Technical Institute (UTI)