Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Moore

Sunnyvale

Summary

Dynamic Library Technician at U.S. Geological Survey with expertise in laboratory management and film processing. Recognized for exceptional customer service and problem-solving abilities, I successfully developed and maintained library databases while enhancing patron experiences. Proven track record in producing high-quality ortho photos for cartographic use, driving project success through effective teamwork.

Overview

48
48
years of professional experience

Work History

Library Technician

U.S. Geological Survey
Moffett Field, Bldg 19
06.1985 - Current
  • Researched online resources for specific patron requests that could not be fulfilled through the local collection.
  • Assisted patrons in locating materials and resources within the library.
  • Provided assistance to patrons using library equipment such as computers and printers.
  • Performed routine maintenance tasks such as checking shelves for books out of order or missing volumes.
  • Answered routine inquiries and referred patrons to librarians.
  • Participated in professional development opportunities such as workshops or conferences.
  • Generated overdue notices and followed up with patrons to recover items.
  • Located desired materials for institutional staff special projects.
  • Developed and maintained library databases with accurate records of holdings.
  • Conducted inventory checks of physical collections on a regular basis.
  • Restocked returned items to correct shelf or storage locations.
  • Attended meetings with senior staff members to discuss current projects and future initiatives.
  • Handled in-person and telephone requests for information and materials.
  • Sourced and processed interlibrary loans across networks.
  • Shelved returned books in appropriate locations following established procedures.
  • Checked out materials to patrons using automated circulation systems.
  • Responded promptly to inquiries from patrons regarding library services and policies.
  • Created displays to promote new publications or featured authors and topics.
  • Compiled and maintained circulation, material and equipment records.
  • Assisted with training new employees on proper use of library technologies.
  • Directed patrons to desired library books, reference items and equipment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated a variety of machinery and tools safely and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Technical Sales Representative

Agfa Gevaert, AG
Burlingame
05.1981 - 03.1985
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Listened to customer needs to identify and recommend best products and services.
  • Attended industry conferences and trade shows to stay up-to-date on new technologies and innovations in the field.
  • Maintained accurate records of all sales activities, including customer profiles, orders, payments.
  • Participated in trade shows and conferences to promote company's products and services.
  • Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
  • Provided ongoing support to customers regarding technical issues or inquiries.
  • Analyzed competitor data to develop competitive pricing models.
  • Implemented sales plans for advertising by identifying and calling on prospects.
  • Conducted product demonstrations for potential customers to showcase features and benefits.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Identified products and services that would be best fit for customer projects.
  • Participated in team meetings to discuss progress on current projects or initiatives.
  • Identified potential customers and established relationships with them.
  • Negotiated and closed deals with minimal oversight.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Responded promptly to customer emails or phone calls regarding inquiries about products or services.
  • Collaborated with other departments such as marketing, engineering, and finance to ensure successful completion of projects.
  • Created training materials for new employees related to technical sales processes.
  • Collaborated with new customers to give details about company offerings.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Assisted customers in selecting the most appropriate technical solutions for their needs.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Planned and followed through with inventory management for each store.
  • Monitored competitor activity in order to adjust sales strategies accordingly.
  • Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
  • Handled many customer issues monthly, resolving problems quickly and effectively.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Networked to build client base and promote products to new and existing clients.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Provided product demonstrations to clients.
  • Developed and implemented sales strategies for technical products.
  • Responded promptly to customer inquiries regarding product features and benefits.
  • Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.

Photographic Laboratory Manager

Western Aerial Photography, Inc.
Redwood City
03.1977 - 04.1981
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular meetings with staff members to review performance metrics and discuss areas that need improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Audited employee time cards weekly to ensure accuracy of hours worked in the photo lab.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer complaints regarding quality or service issues related to photos or orders.
  • Assigned work and monitored performance of project personnel.
  • Monitored inventory of supplies for the photo lab and placed orders when necessary.
  • Trained new personnel on laboratory procedures and techniques.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Developed and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
  • Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
  • Oversaw subject preparation for experiments and maintained strict safety standards.
  • Assisted with troubleshooting instrumentation problems as necessary.
  • Evaluated test results and determined appropriate corrective action when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed equipment, building areas, and inventory to keep facility running at peak levels.

Education

All Agfa Products, Film, Chemicals, & Cameras.

Agfa Gevaert Factories
Antwerp, Belgium And Leverkusen, Germany
01-1982

Associate of Arts - Professional Photography

De Anza College
Cupertino, CA
06-1977

Aerial Photography; Processing Aerial Film

U.S. Air Force Aerial Photography School
Lowry Air Force Base
01-1972

Skills

  • Laboratory management
  • All aspects of film all types of film and photo paper processing
  • Produce rectified aerial enlargements
  • produce ortho photos for cartographic use

Timeline

Library Technician

U.S. Geological Survey
06.1985 - Current

Technical Sales Representative

Agfa Gevaert, AG
05.1981 - 03.1985

Photographic Laboratory Manager

Western Aerial Photography, Inc.
03.1977 - 04.1981

All Agfa Products, Film, Chemicals, & Cameras.

Agfa Gevaert Factories

Associate of Arts - Professional Photography

De Anza College

Aerial Photography; Processing Aerial Film

U.S. Air Force Aerial Photography School

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