Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Accomplishments
Timeline
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Michael Moneke

Dartmouth,NS

Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, passionate about building relationships, cultivating partnerships, and growing businesses. Motivated professional with top-notch customer relations skills and an understanding of successful merchandising. Skilled in labeling, shelving, and organizing items. Offering several years of related experience and proven success in the field. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

15
15
years of professional experience

Work History

StockPerson/CartPusher

Walmart
Dartmouth, Nova Scotia
08.2024 - Current
  • Removed out-of-date or defective products from store shelves as required.
  • Placed products on conveyors for final wrapping and shipment.
  • Lifted materials of varied weights on regular basis.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Unloaded, unpacked, sorted, counted and labeled merchandise upon receipt from vendors.
  • Picked and packed customer orders accurately and promptly.

Sales Representative Manager

Albion Pharmeceutical Companys Limited
Onitsha, Anambra State,Nigeria
02.2016 - 08.2023
  • Created and maintained customer databases to track account activities.
  • Prepared sales production reports for senior management.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Ensured adherence to company policies regarding pricing structures and payment terms.

Sales Representative Team Leader

Cowboys Veterinary Services
Onitsha, Anambra State,Nigeria
01.2010 - 01.2016
  • Evaluated customer feedback in order to identify areas needing improvement within the department.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Developed strategies for improving customer retention rates through loyalty programs or other initiatives.
  • Demonstrated product features to align with customer needs.

Education

Master of Science - Peace Studies And Conflict Resolution

National Open University of Nigeria
Lagos,Nigeria
01-2014

Bachelor of Science - Political Science

Enugu State University of Technology
Enugu State,Nigeria
08-1990

Master of Arts - Religiious And Theological Studies

Atlantic School of Theology
660 Franklyn Street, Halifax Canada

Skills

  • Staff Development
  • Business Development
  • Contract Management
  • Performance Management
  • Heavy lifting
  • Storage organization
  • Shipping and receiving
  • Shelf merchandising
  • Storage management
  • Paperwork completion
  • Friendly and personable
  • Performance improvement
  • Security monitoring
  • Workplace organization
  • Safety methods
  • Customer service
  • Verbal and written communication
  • Customer relationships
  • Workflow efficiency
  • Front-end maintenance
  • Punctual and reliable

Affiliations

  • Swimming .football,track events,reading and listening to classical music

Languages

English
Professional
igbo
Professional

Accomplishments

  • Was among the first 20th best poem writers for the 2002/2003 best poem competition for the Society of Amateur Poets organization in Orlando Florida.
  • I have written two published small books; The law of Recognition and The Ministry of a Prophet
  • Currently recognized as one of the best greeters in Walmart who has kept customers happy in my smiles and the way I welcome then into the store.

Timeline

StockPerson/CartPusher

Walmart
08.2024 - Current

Sales Representative Manager

Albion Pharmeceutical Companys Limited
02.2016 - 08.2023

Sales Representative Team Leader

Cowboys Veterinary Services
01.2010 - 01.2016

Master of Science - Peace Studies And Conflict Resolution

National Open University of Nigeria

Bachelor of Science - Political Science

Enugu State University of Technology

Master of Arts - Religiious And Theological Studies

Atlantic School of Theology
Michael Moneke