Michael Monaco
Murrieta,CA
Summary
Sales Marketing Management Networking Customer Service Customer Acquisition
Overview
12
12
years of professional experience
Work History
Optician
Training
11.2023 - 02.2024
- Aided in selection of eyeglass frames based on customer preferences.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated clients on proper eyewear maintenance techniques, extending life of their glasses or contacts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Performed basic vision testing for new patients.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
Warehouse Manager
Caligold
09.2021 - 10.2023
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Reviewed established business practices and improved processes to reduce expenses.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Developed comprehensive staff training program to improve employee performance and morale.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Strategic Account Sales Executive
Overflow Works
10.2017 - 12.2019
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Regularly exceeded sales targets through consistent focus on high-quality lead generation and relationship building efforts.
- Met existing customers to review current services and expand sales opportunities.
- Delivered engaging presentations showcasing company products and services, leading to increased interest from prospective clients.
- Contributed to team objectives in fast-paced environment.
- Leveraged CRM tools to track account activity accurately, managing customer interactions proactively while optimizing lead follow-up strategies.
- Attended weekly, monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Participated in trade shows and conferences, representing company professionally while promoting its offerings effectively.
Sales and Marketing Manager
The Woodwork Store
01.2015 - 10.2017
- Solar, Mortgage and Automotive Industries focused.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Led crisis management team and provided quick turnaround solutions.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
Owner
Dinamique Marketing
01.2012 - 02.2015
- Developed Marketing and Sales campaigns including promotional materials and market strategies.
- Performed detailed reconnaissance to locate targets.
- Participated in on-site meetings with engineers, contractors, and property owners to resolve and discuss various issues.
- Focused in Real Estate, Lighting and Solar industries.
- Monitored schedules to verify project completion on schedule and within approved cost limitations.
- Spearheaded innovative projects aimed at streamlining processes, ultimately increasing overall productivity levels.
- Participated in regular training exercises to stay current on industry trends.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Developed high-performing team through effective recruitment, training, and performance management.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Music Education - Recording Arts
Musicians Institute
Los Angeles, CASkills
- Organizational Skills
- Friendly, Positive Attitude
- Excellent Communication
- Recordkeeping
- Decision-Making
- Networking
- Good Telephone Etiquette
- Relationship Building
- Active Listening
- Troubleshooting
- Critical Thinking
- Problem-Solving
Timeline
Optician
Training
11.2023 - 02.2024
Warehouse Manager
Caligold
09.2021 - 10.2023
Strategic Account Sales Executive
Overflow Works
10.2017 - 12.2019
Sales and Marketing Manager
The Woodwork Store
01.2015 - 10.2017
Owner
Dinamique Marketing
01.2012 - 02.2015
Music Education - Recording Arts
Musicians Institute