Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Monaco

Murrieta,CA

Summary

Sales Marketing Management Networking Customer Service Customer Acquisition

Overview

12
12
years of professional experience

Work History

Optician

Training
11.2023 - 02.2024
  • Aided in selection of eyeglass frames based on customer preferences.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Educated clients on proper eyewear maintenance techniques, extending life of their glasses or contacts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Performed basic vision testing for new patients.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Learned new catalog of items to present current options to patients.

Warehouse Manager

Caligold
09.2021 - 10.2023
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.

Strategic Account Sales Executive

Overflow Works
10.2017 - 12.2019
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Regularly exceeded sales targets through consistent focus on high-quality lead generation and relationship building efforts.
  • Met existing customers to review current services and expand sales opportunities.
  • Delivered engaging presentations showcasing company products and services, leading to increased interest from prospective clients.
  • Contributed to team objectives in fast-paced environment.
  • Leveraged CRM tools to track account activity accurately, managing customer interactions proactively while optimizing lead follow-up strategies.
  • Attended weekly, monthly sales meetings and quarterly sales trainings.
  • Built diverse and consistent sales portfolio.
  • Achieved or exceeded company-defined sales quotas.
  • Participated in trade shows and conferences, representing company professionally while promoting its offerings effectively.

Sales and Marketing Manager

The Woodwork Store
01.2015 - 10.2017
  • Solar, Mortgage and Automotive Industries focused.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Led crisis management team and provided quick turnaround solutions.
  • Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.

Owner

Dinamique Marketing
01.2012 - 02.2015
  • Developed Marketing and Sales campaigns including promotional materials and market strategies.
  • Performed detailed reconnaissance to locate targets.
  • Participated in on-site meetings with engineers, contractors, and property owners to resolve and discuss various issues.
  • Focused in Real Estate, Lighting and Solar industries.
  • Monitored schedules to verify project completion on schedule and within approved cost limitations.
  • Spearheaded innovative projects aimed at streamlining processes, ultimately increasing overall productivity levels.
  • Participated in regular training exercises to stay current on industry trends.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Developed and maintained courteous and effective working relationships.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Developed high-performing team through effective recruitment, training, and performance management.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Music Education - Recording Arts

Musicians Institute
Los Angeles, CA

Skills

  • Organizational Skills
  • Friendly, Positive Attitude
  • Excellent Communication
  • Recordkeeping
  • Decision-Making
  • Networking
  • Good Telephone Etiquette
  • Relationship Building
  • Active Listening
  • Troubleshooting
  • Critical Thinking
  • Problem-Solving

Timeline

Optician

Training
11.2023 - 02.2024

Warehouse Manager

Caligold
09.2021 - 10.2023

Strategic Account Sales Executive

Overflow Works
10.2017 - 12.2019

Sales and Marketing Manager

The Woodwork Store
01.2015 - 10.2017

Owner

Dinamique Marketing
01.2012 - 02.2015

Music Education - Recording Arts

Musicians Institute

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Michael Monaco