Michael Molnar
Toronto,ON
Summary
Problem solver with over a decade of customer service with a drive to make a positive impact, be it short term or long term. Thoughtful and thorough careful communicator with a good sense for de-escalation. Thrives under pressure, especially when able to apply creative thinking to overcome difficult opportunities.
Overview
13
13
years of professional experience
Work History
Service and Warranty Coordinator
Dorplex Industries
10.2022 - Current
- Adjudicate service and warranty claims
- Inspect returned product to qualify claims
- Coordinate with production staff on entry systems returned to be fixed
- Communicate with forward facing clients to schedule service visits
- Compile and maintain logs to document claims, Travel between store locations throughout the city of Toronto
- Provide sale resources (samples and brochures)
- Conduct product knowledge training sessions to in-store associates
- Coordinate with store management for special events
Sales Representative
Home Depot
09.2022 - Current
- Travel between store locations throughout the city of Toronto
- Provide sale resources (samples and brochures)
- Conduct product knowledge training sessions to in-store associates
- Coordinate with store management for special events
- Increased sales by offering advice on purchases and promoting additional products.
Order Entry/ Customer Service Representative
Dorplex Industries
02.2020 - 10.2022
- Compile, sort, and verify digital data against source documents
- Identify errors and inaccuracies in data entry
- Advising supervisors of errors and inaccuracies and offering solutions
- Review and updating client account information in Acti-fax and Paradigm systems
- Transfer written information into databases
- Overview streamlined client records by maintaining accuracies
- Maintaining professional demeanor
- Conflict resolution and de-escalation with forward facing interactions
- Process twenty to forty client orders on average per day
- Expertly execute forward facing communications
Millwork Specialist
The Home Depot Canada
06.2017 - 02.2020
- Initiated use and created templates to improve efficiencies
- Trained all new sales employees on effective sale, service, and operational strategies to maximise performance
- Continually acquired and applied new product, service and company policy knowledge to serve as resource for both coworkers and customers
- Provided accurate information about products, services, store hours, policies, and promotions to callers and in person clients
- Improved new merchandise with signage and displays to drive revenue sales and more overstock items
- Recommended merchandise to customer based on needs and preferences
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Created and implemented organized stocking methods
- Expertly drove sales and leads with installation services on average fifty clients per fiscal half
- Enhanced reputation of company by providing professional customer service
- Provided plans to Department Supervisor on how to drive sales on under performing merchandise
- Coordinated with Store Manager to better showcase sale floor displays to generate client interest and boost revenue
- Proven track record of maintaining relations and communications with product vendors
- Navigated opportunities for personal and store wide growth through offering support and counsel to colleagues
Millwork Associate
The Home Depot Canada
02.2013 - 06.2017
- Carried out duties within a fast paced retail environment
- Promote target merchandise via updated and accurate signage
- Helped customers by finding requested items, boosting store revenue and improving retention sales
- Promoted in store credit and financing services
Grocery Stock Associate
Loblaws
02.2012 - 04.2013
Entertainment Sales Associate
Futureshop
09.2011 - 01.2012
Customer Service Representative
Rogers Plus
08.2009 - 01.2011
Education
High School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ON06.2009
Skills
- Proficient in outlook, gmail, Paradigm Ordering System/My Custom Designs, PMS,
- Team building
- Good at meeting deadlines
- Client issue management
- Experienced at mitigating potential conflicts
- Inventory management
- First Aid/CPR
- Planning and coordination
- Thrive under pressure
- Able to identify inefficiencies in processes and offer alternative solutions
Accomplishments
- High School Diploma OSSD - Etobicoke Collegiate Institute - Etobicoke, ON
- Reach Truck, Order Picker, and Forklift Certifications with Home Depot
Timeline
Service and Warranty Coordinator
Dorplex Industries
10.2022 - Current
Sales Representative
Home Depot
09.2022 - Current
Order Entry/ Customer Service Representative
Dorplex Industries
02.2020 - 10.2022
Millwork Specialist
The Home Depot Canada
06.2017 - 02.2020
Millwork Associate
The Home Depot Canada
02.2013 - 06.2017
Grocery Stock Associate
Loblaws
02.2012 - 04.2013
Entertainment Sales Associate
Futureshop
09.2011 - 01.2012
Customer Service Representative
Rogers Plus
08.2009 - 01.2011
High School Diploma -
Etobicoke Collegiate Institute
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